Qatar Airways Crew wants to know as much as possible about every passenger they serve onboard its aircraft. To accomplish this it could not get any trendier.

The airline is providing Artificial Intelligence devices to its flight attendants, so they can understand every passenger, learn their likes and dislikes, and at the very minimum know their frequent flyer status with this Doha-based carrier or the status of this passenger with One World partner airlines.

Flight attendants use this mobile device to add and fulfill special service requests and give it service this extra touch the airline became famous for.

In January Qatar Airways management plans to have 15,000 such devices in the hands of the airline’s international flight crew.

The new project will be implemented by the airline in several phases. The expansion will include Hamad International Airport and international airports and lounges. It aims to incorporate passengers’ itineraries and needs at all points of contact.

The new Qatar Airways Group CEO Engr. Badr. Mohammed Al Meer seems to be proud of his airline becoming the most innovative high-tech 5-star airline in the aviation world.

Qatar Airways most likely hopes this system will allow it to respond to passengers’ needs, and avoid negative experiences and passenger reviews.

This year, Qatar Airways has made significant progress in its digital transformation by partnering with Google Cloud. The collaboration aims to investigate data analytics and artificial intelligence solutions, which will improve customer experiences and contribute to sustainability efforts.