EDINBURGH, Scotland – Manchester Airport has been named by travelers as the best in the UK, according to a survey by leading global travel search site Skyscanner.
Fifteen of the busiest airports in the UK were rated in a study by 1600 British flyers with Manchester Airport, the third busiest in the country welcoming more than 9 million passengers each year, hitting the top spot, voted as having the best customer service, facilities and shopping as well as the best bars and restaurants. Passengers of the airport also commended it for being well organised, passenger friendly and for its accessibility.
London Gatwick Airport, Britain’s second busiest handling more than 34 million passengers every year, came in second place, with passengers praising its staff and large check-in areas.
Newcastle Airport just pipped Birmingham to the last podium spot and was voted by passengers as the easiest airport to travel though. Passengers of the airport commented on its simple layout and good choice of food and drink options.
At the other end of the scale, Aberdeen Airport, which handles more than 3 million passengers per year took the bottom spot and was given the thumbs down for its facilities including comments from its passengers that its baggage carousel area is in need of updating.
The UK’s two busiest airports performed well with both Gatwick and Heathrow making the top five. However, the three other main airports in the capital did not fare as well, with Luton, City and Stansted all named in the bottom five. Passengers of London City commented on its expensive parking, whilst Stansted was blasted for its extremely long queues at check-in.
Heathrow named easiest airport to get to (and from!)
The UK’s busiest airport and the fifth best overall, Heathrow was named the best airport in the UK for its transport links, earning 18% of the vote. Although the airport is served by Heathrow Express, which has the dubious honour of being one of the most expensive trains journeys in the world, it is also served by several low cost options such as London Underground, Heathrow Connect and coach services.
Manchester Airport, which has its own train station and offers services linking the airport with over 100 destinations across the UK, came a close second with 15% finding the airport the easiest to get to in the country.
Gatwick Airport took third place with 12% of the vote, whilst Birmingham (9%) and London Stansted (6%) completed the top five.
Skyscanner’s Victoria Bailie commented: “The UK’s leading airports handle millions of passengers every year and the results of our study shows that whilst Manchester is the third busiest in the UK, it still manages to keep passengers happy. Many of the UK’s busiest airports including Gatwick and Heathrow performed very well in our study, particularly Heathrow which topped the transport poll. Whilst the airport serves the busiest city in the UK, Heathrow offers passengers a variety of means to get to and from the airport to suit a range of budgets and if time is tight, passengers can travel to the airport from the central London in just 15 minutes.”
How passengers ranked the UK’s Airports:
1st Manchester Airport
2nd London Gatwick Airport
3rd Newcastle Airport
4th Birmingham International Airport
5th London Heathrow Airport
6th Liverpool John Lennon Airport
7th Glasgow International Airport
8th Edinburgh Airport
9th East Midlands Airport
10th Bristol Airport
11th Belfast International Airport
12th London Stansted Airport
13th London City Airport
14th London Luton Airport
15th Aberdeen Airport