During Delta Air Lines‘ annual shareholders meeting, CEO Ed Bastian shared details about the Delta CareStandard – the global airline’s commitment to a superior level of cleanliness, more space and safer service designed to ensure customers can travel with confidence. As a result of the airline’s comprehensive approach to health safety for customers and employees, the rate of positive COVID-19 cases among Delta’s global employees is nearly five times lower than the U.S. national average in May and during the first half of June 2020.
Customers can count on the following layers of protection across the Delta experience indefinitely:
Aircraft interiors sanitized before 100% of flights: Every flight. Every day. Everywhere. That’s Delta’s commitment to sanitizing aircraft interiors because customers tell us cleanliness, above all, is the most important factor they consider whether to return to travel. We use two proven disinfecting methods:
- Using a high-grade electrostatic spray that seeks out and clings to surfaces, instantly killing viruses on contact. The spraying method allows the disinfectant to reach even the smallest nooks and crannies of an interiors like the corners of overhead bins. Electrostatic spray sanitization continues to be expanded to employee areas, gates, baggage claim, jet bridges and other common areas.
- Wiping down surfaces customers care about most including tray tables, seat-back entertainment screens, seat belts, arm rests and more.
Cleaner air on board: Air onboard is recirculated every two to six minutes with fresh, outside air or through HEPA filters that extract more than 99.99% of particles, including viruses. These filters function similarly to filters used in hospital operating rooms, and Delta is committed to changing them out twice as often as recommended by the manufacturer.
Making it easy to keep your hands clean: One of the first things customers notice when entering any Delta airport space is that they’re never more than a few steps away from a hand sanitizing station. Delta is also providing each customer with sanitizing wipes or gel packs upon boarding and as part of snack bag service on board.
Cues for safe distance: From check-in lobby bag-drop lines to gate areas and jet bridges, Delta is providing spacing markers to make it easy to determine a safe distance from others in the area. We are also boarding customers 10 at a time starting at the back of the plane to reduce the instances of people passing one another in the aisle. Additionally, customers will notice acrylic shields on all Delta counters to protect both customers and employees during ongoing interactions.
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