Japan Airlines (JAL) decided to start a month-long trial of using table-top hearing support device, named “COMUOON,” to improve its customer service at JAL Plaza Yurakucho, Tokyo, starting January 2015.
COMUOON is a high-performance micro speaker unit which produces sounds or voices that even a moderate hearing-impaired people can hear without using a hearing aid.
This innovative table-top hearing support device was developed by UNIVERSAL SOUND DESIGN Inc. (USD), which won the Grand Prix in the Fukuoka Global Venture Awards 2014 (*1). This is the first time that the airline conducts this trial for its customer service.
