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The Growing Impact of Technology in Hospitality

, The Growing Impact of Technology in Hospitality, eTurboNews | eTN
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Written by Linda Hohnholz

Technology has consistently been integral to the hospitality industry, beginning with inns and taverns in previous decades to the present with hotels and restaurants.

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Today, technology is expanding and playing an increasingly vital role in boosting multitudinous aspects in the sector. 

Ultimately, technology offers numerous opportunities for streamlined automation across different aspects of their services. This article provides an overview of the overarching benefits of technology, its impact on streamlined operations and heightened security, and its advantages through social media and for improved sustainability.  

The benefits of technology for hospitality

Technology is transforming the hospitality industry in myriad ways. For example, it has become essential for systematic organization in hotels. Systems like Mews, an advanced hospitality management system, can automate and streamline all operations within modern hotels, ranging from booking to check-ins and outs, reception systems, and revenue management.

In a sector that involves significant amounts of administration but necessitates efficiency, systems like this are becoming essential for effective customer service. 

From online booking systems to automated check-in and check-out processes, technology is making it easier for guests to book and manage their stays. Additionally, the hospitality industry can implement technology to improve customer experiences, providing personalized visits tailored to every preference. 

For example, some hotels are using artificial intelligence (AI) to provide guests with recommendations on nearby attractions or restaurants based on their interests. 

Moreover, hotels, restaurants, and bars are leveraging technology to streamline operations and reduce costs. For example, many hotels now use robots for tasks such as cleaning rooms or delivering items to guests’ rooms. 

By utilizing these technologies, hotels can ensure that only authorized personnel have access to sensitive areas of the property. This topic will be analyzed more closely in a subsequent section. 

The impact of technology to streamline operations

The overarching benefits of technology to the hospitality sector include the following:

  • Augmented digital security: New technologies (such as a hospitality management system) can automatically monitor transactions and identify security breaches. In addition, payment systems are augmented with additional security features such as two-factor authentication, 3D secure, tokenization and SSL encryption.
  • Heightened physical safety: Through the implementation of a property management system (including advanced CCTV and access control systems), businesses can effectively discourage criminal activities and enhance the overall safety and well-being of both visitors and employees.
  • Cost savings: Adopting various technologies can be significantly beneficial for hospitality businesses, reducing operational expenses; for example, painstaking administrative tasks can now be carried out by automated systems.   
  • Increased efficiency: By implementing numerous automated systems, businesses can radically streamline processes and enhance overall efficiency. 
  • Improved customer service: Through the utilization of cutting-edge technology to gather valuable feedback and efficiently handle guest expectations, businesses can effortlessly provide superlative service for customers.

The advantages of security technologies in hospitality 

In aspects of safety and security, numerous technologies are improving standards within hotels, restaurants and bars. The benefits are as follows:

  • Boosting safety: Security cameras are now a common sight in hospitality establishments, playing a vital role in deterring and investigating crime.
  • Authentication: Technology is increasing security by implementing facial recognition systems and other biometric authentication methods. 
  • Access control systems: Through a property management system, owners and managers can effortlessly manage access to specific areas of their premises from a smartphone to prevent unauthorized access and swiftly respond to security breaches; for example, through advanced Intrusion Detection Systems (IDS).
  • Emergency notification systems (ENS): Technology can rapidly notify staff and guests in emergencies through efficient emergency notification systems.

Social media and sustainability

Technology has had a major impact on the hospitality sector, particularly through social media reach. Social media has become an essential tool for businesses, accommodating them to reach out to potential customers and build relationships with existing ones. 

Moreover, it has enabled businesses to create more engaging content, such as videos and interactive experiences which can be shared across multiple platforms. This increases brand awareness and loyalty among customers. 

Additionally, technology has also assisted hospitality businesses to become more sustainable. For example, many hotels have implemented energy-efficient lighting systems that mitigate carbon footprints and reduce energy costs. Furthermore, smart thermostats can be installed in guest rooms to regulate temperatures, reduce energy consumption and help hotels to become more eco-friendly. 

Finally, technology can track customer feedback and analyze vast amounts of data from past visits, facilitating businesses to make informed decisions relating to tangible improvements for future guests.


Technology has had a profound impact on the hospitality sector, from streamlining operations to improving customer service. Automation and AI have enabled hotels to provide more personalized experiences for guests while reducing costs and increasing efficiency. 

Additionally, technology such as a hospitality cloud has facilitated hotels to optimize their resources and improve sustainability. Finally, technology has enabled hotels to engage more effectively with customers through social media and other digital channels. 

Ultimately, these advances have greatly assisted the hospitality industry to become more competitive in an increasingly congested market.

About the author


Linda Hohnholz

Editor in chief for eTurboNews based in the eTN HQ.

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