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Tag: service quality

Thomas Cook India reveals new wave of travel – father-child bonding tours

Chief Assignment Editor Chief Assignment Editor- June 11, 2019 21:01

India’s travel and integrated travel-related financial services company is fostering family bonding through travel, with specific focus on Father-Child bonding tours, in a run up to Father’s Day. With an ... Read More

Prime Minister wants Vietnam Airlines to ensure safe services to Russia

Juergen T Steinmetz Juergen T Steinmetz- May 24, 2019 04:10

Vietnam Airlines should work to ensure safe and competitive services while operating flights to Russia. "Traveling between Vietnam and Russia is now more important than ever before when they are ... Read More

CLIA: Taiwan shines as surprising hotspot for cruise industry in Asia

Chief Assignment Editor Chief Assignment Editor- May 10, 2019 23:08

Cruise market is prospering in Asia, among which Taiwan shines as a surprising hotspot for the industry. According to CLIA survey, cruising has become the fastest growing leisure travel option ... Read More

Best & Worst Airlines and Airports of 2019 revealed

Chief Assignment Editor Chief Assignment Editor- May 10, 2019 17:17

Today AirHelp announced the results of its annual AirHelp Score which rates global airlines and airports. First launched in 2015, AirHelp Score is the most comprehensive data-based evaluation of airlines ... Read More

LATAM named Best Global Airline in South America

Chief Assignment Editor Chief Assignment Editor- May 9, 2019 22:23

LATAM Airlines Group was named for the second year running as the 'Best Global Airline in South America' in the Passenger Experience Association of Airlines (APEX) Passenger Choice Awards in ... Read More

Russian Aeroflot remains China’s ‘Favorite International Airline’

Chief Assignment Editor Chief Assignment Editor- April 24, 2019 02:30

Russia's Aeroflot has been once again named the Favorite International Airline in China. The award was given to Aeroflot for the third consecutive year at the Flyer Award Ceremony 2019. ... Read More

Centara identifies technological and social trends that will shape the hospitality industry in the next 10 years

editor editor- April 18, 2019 03:00

Global hospitality is at a crossroads. In the last 20 years, technology has transformed every aspect of the guest journey, from online bookings to in-room services to post-stay feedback. But ... Read More

Saint Lucian taxi company receives international service excellence certification

Chief Assignment Editor Chief Assignment Editor- March 25, 2019 15:41

A Saint Lucian taxi firm has become the first tourism taxi company in the Caribbean to be Hospitality Assured (HA) certified, an international certification programme for service excellence. Holiday Taxi ... Read More

International Happiness Day: How Abu Dhabi Airports celebrates

Juergen T Steinmetz Juergen T Steinmetz- March 20, 2019 07:08

In celebration of International Happiness Day on March 20, Abu Dhabi Airports has announced the results of the Abu Dhabi Airport’s “happiness index” for 2018. The company’s happiness indicator revealed ... Read More

Fraport 2018 Fiscal Year: Revenue and Earnings Increase Significantly

Juergen T Steinmetz Juergen T Steinmetz- March 19, 2019 08:10

Boards propose dividend increase to EUR2 - Outlook remains positive In the 2018 fiscal year (ending December 31), Fraport AG continued on its growth path, achieving new records in revenue ... Read More

India International Hotel, Travel and Tourism Research Conference brings industry experts together

Anil Mathur - eTN India Anil Mathur - eTN India- March 1, 2019 01:14

Banarsidas Chandiwala Institute of Hotel Management & Catering Technology inaugurated the 9th India International Hotel, Travel and Tourism Research Conference (IIHTTRC) supported by National Assessment & Accreditation Council, as well ... Read More

15 therapy dog teams join Welcome Team Program at Canada’s largest airport

Chief Assignment Editor Chief Assignment Editor- February 20, 2019 19:28

Toronto Pearson International Airport and the St. John Ambulance (SJA) Therapy Dog Program are partnering to bring the friendly faces of 15 therapy dog teams to YYZ. As part of ... Read More

It’s a boy! Church House Westminster announces new event coordinator

editor editor- February 1, 2019 23:02

Church House Westminster has recruited its first male coordinator in over 10 years. This is certainly not from a lack of trying, but the reality that male event coordinators are ... Read More

Aviation Ministers will be attending Global Investment in Aviation Summit GIAS2019

Juergen T Steinmetz Juergen T Steinmetz- December 31, 2018 07:25

The first edition of the Global Investment in Aviation Summit (GIAS 2019) will kick off in Dubai with the participation of the largest ever gathering of aviation ministers and heads ... Read More

Lufthansa and Fraport Extend Ground Handling Partnership at Frankfurt Airport

eTN Managing Editor eTN Managing Editor- December 20, 2018 09:39

Deutsche Lufthansa AG is entrusting Fraport AG Ground Services with the provision of ground handling services to all Lufthansa aircraft at Frankfurt Airport for another seven years. On Thursday (December ... Read More

Emirates, Etihad Airlines top service quality report

editor editor- February 1, 2010 03:17

Emirates and Etihad Airlines have outperformed their rivals British Airways, Air France and Qatar Airways in a service quality benchmarking report. Read More