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‘Mystery Shoppers’ to test tourist industry standards

In a bid to find out what quality of customer service the tourism industry is really offering, Tourism Minister Ed Bartlett will deploy snoops to several attractions over the next six weeks.

Jetstar’s fake flyers check its standards

Jetstar is employing "mystery shoppers" to travel on its network and check service standards.The move comes as the Qantas offshoot has eclipsed Europe's easyJet and Ryanair in terms of its growth profile and is heading for more than 100 aircraft in 2012.