Tag: customer experience

Air Canada unveils Maple Leaf Lounge Express at Toronto Pearson International Airport

Chief Assignment Editor Chief Assignment Editor- June 14, 2019 16:39

Air Canada today unveiled another convenient way for premium customers to work or relax prior to their flight with the Maple Leaf Lounge Express, located in the Toronto Pearson International ... Read More

Baltimore/Washington International Airport orders 20 new shuttle buses

Chief Assignment Editor Chief Assignment Editor- June 11, 2019 22:23

Maryland Department of Transportation has issued a new order of 15 forty-foot and five sixty-foot Xcelsior clean diesel heavy-duty transit buses. The buses, which will be operated by the Maryland ... Read More

China, Saudi Arabia and travel tech dominate Arabian Travel Market 2019 agenda

Chief Assignment Editor Chief Assignment Editor- June 11, 2019 20:54

This year’s Arabian Travel Market witnessed a 106% increase in visitors from China and a 20% increase in international visitors to the event, which was held at Dubai World Trade ... Read More

Clear Channel Airports signs new agreement with Palm Beach International Airport

Dmytro Makarov Dmytro Makarov- June 10, 2019 19:29

Clear Channel Airports, today announced Palm Beach International Airport (PBI) selected the U.S. airport media leader (CCA) for a new five-year airport advertising contract. CCA was selected over two other ... Read More

Starboard Cruise Services names new President and CEO

Chief Assignment Editor Chief Assignment Editor- June 10, 2019 17:55

Starboard Cruise Services has named respected travel and cruise industry veteran Lisa Bauer its new President and Chief Executive Officer today. Earlier today, Toni Belloni, Group Managing Director of LVMH ... Read More

Heathrow becomes world’s first Sustainable Fish Airport

Chief Assignment Editor Chief Assignment Editor- June 10, 2019 16:50

Sustain – the alliance for better food and farming – has crowned Heathrow the world’s first Sustainable Fish Airport. The award is the outcome of an airport-wide initiative, involving all ... Read More

SkyTeam Announces Walter Cho, Chairman and CEO of Korean Air, as Chair of its Alliance Board

Dmytro Makarov Dmytro Makarov- June 1, 2019 21:37

SkyTeam, the global airline alliance, has announced Walter Cho, Chairman and CEO of Korean Air, as the new chairperson of its alliance board. The appointment was endorsed today at a ... Read More

Wyndham Destinations is opening new resorts

Dmytro Makarov Dmytro Makarov- May 31, 2019 19:01

Wyndham Destinations  launches new club brand identities, and shakes up timeshare with urban resort openings and evolution across the company. Wyndham Destinations is leading the evolution of the industry by ... Read More

Move Beyond: Cathay Pacific launches new digital brand

Chief Assignment Editor Chief Assignment Editor- May 22, 2019 23:00

Cathay Pacific celebrates today the start of a new journey with the purpose of moving people forward in life, through the airline’s ability to connect them to meaningful people, places ... Read More

Cape Town to chair BestCities board

Chief Assignment Editor Chief Assignment Editor- May 21, 2019 17:49

Corne Koch, Head of Cape Town and Western Cape Convention Bureau, a division of WESGRO, has been elected to the role of board chair for BestCities Global Alliance. She will ... Read More

Embraer Praetor 600 now triple-certified by EASA and FAA

Chief Assignment Editor Chief Assignment Editor- May 21, 2019 00:20

Embraer announced today that the company's new Praetor 600 super-midsize business jet was granted its Type Certificate by EASA (European Union Aviation Safety Agency) and by the FAA (Federal Aviation ... Read More

Dallas Fort Worth Airport and American Airlines announce plans for new terminal F

Chief Assignment Editor Chief Assignment Editor- May 20, 2019 23:45

Dallas Fort Worth International (DFW) Airport and American Airlines have announced plans to develop a sixth terminal, providing a long-term commitment from the airline and opportunities for businesses and customers ... Read More

Europe’s first WeChat Pay Smart Airport launched at Amsterdam Airport Schiphol

Chief Assignment Editor Chief Assignment Editor- May 18, 2019 19:30

WeChat Pay and Amsterdam Airport Schiphol jointly launched Europe's first flagship WeChat Pay Smart Airport. The flagship exists of three services: WeChat Official Account, WeChat Mini Program and WeChat Pay ... Read More

Star Alliance launches Connection Service at Newark Liberty International Airport

Chief Assignment Editor Chief Assignment Editor- May 17, 2019 18:45

The Star Alliance Connection Service is now available at Newark Liberty International Airport. This assists passengers with tight connections between two Star Alliance member airline flights. Dedicated Connection Service staff ... Read More

Simba, the happiest safari company from Tanzania joins African Tourism Board

Juergen T Steinmetz Juergen T Steinmetz- May 16, 2019 09:39

African Tourism Board today added Simba Safaris a family owned Safari and Tour company from Tanzania to its rapidly growing list of members. Simba Safaris is also a giant in ... Read More

Codeshare announced between Finnair and Juneyao Air

Juergen T Steinmetz Juergen T Steinmetz- May 16, 2019 09:00

Juneyao Air and Finnair have agreed to launch a codeshare partnership starting June 28, 2019, combining synergies of both airlines. This agreement will provide a wider connectivity between China and Finland, and will help to ... Read More

RCI announces new Managing Director for Europe, the Middle East and Africa

Chief Assignment Editor Chief Assignment Editor- May 13, 2019 23:42

RCI, the world's largest timeshare vacation exchange network as part of Wyndham Destinations, has announced the appointment of Paul Mulcahy as Managing Director for RCI operations in Europe, the Middle ... Read More

Paris ranked as world’s top destination for international meetings

Chief Assignment Editor Chief Assignment Editor- May 13, 2019 15:55

In its latest report, the International Congress and Convention Association (ICCA) ranked Paris the world's number one destination for meetings, outpacing the second-place holder, Vienna, by a margin of 40 ... Read More

United Airlines named a top company for diversity

Chief Assignment Editor Chief Assignment Editor- May 10, 2019 00:20

This week, United Airlines was honored by DiversityInc with their "DiversityInc Top 50" designation, lauding the airline's leadership in promoting diversity through a diversity-focused talent pipeline and talent development, leadership ... Read More

Snazzy new job title and new hire at AIM: Director of Innovation

editor editor- May 7, 2019 01:47

AIM Group International, a global company in congresses, events, and communication, announced the establishment of a new strategic position, with the appointment of Annalisa Ponchia as Director of Innovation and ... Read More

InterContinental Hayman Island Resort announces key new appointments

Chief Assignment Editor Chief Assignment Editor- May 6, 2019 23:05

InterContinental Hayman Island Resort has strengthened its commitment to talent development and innovation, announcing an ambitious team to guide the resort into a new era of luxury from July 1, ... Read More

Centara Grand & Convention Centre at CentralWorld Bangkok to reaffirm status as Thailand’s leading MICE venue

Juergen T Steinmetz Juergen T Steinmetz- May 3, 2019 08:08

Centara Hotels & Resorts, Thailand’s leading hotel operator, is anticipating one of the strongest years to date for Centara Grand & Convention Centre at CentralWorld Bangkok, its flagship hotel and ... Read More

Allegiant announces new Senior Vice President, Flight Crew Operations

Chief Assignment Editor Chief Assignment Editor- May 1, 2019 22:48

Allegiant has announced that Tracy Tulle has been appointed to the role of senior vice president, flight crew operations. Tulle, an industry veteran who has led Allegiant's in-flight services since ... Read More

ATM to launch inaugural M.E. edition of Travel Forward in 2020

Juergen T Steinmetz Juergen T Steinmetz- May 1, 2019 09:06

Travel, tourism and hospitality professionals from around the world will have an opportunity to explore the next generation of industry innovations at the Middle East’s first ever edition of Travel ... Read More

Personalize and remove friction for customers, Gulf travel companies told

Chief Assignment Editor Chief Assignment Editor- April 29, 2019 20:10

Gulf-based travel and hospitality companies that use disruptive technologies to boost personalization and remove friction for customers are likely to become future market leaders, according to experts speaking at Arabian ... Read More

Avis Budget Group wins multiple awards in the Middle East

Chief Assignment Editor Chief Assignment Editor- April 29, 2019 19:55

Avis Budget Group has been awarded multiple accolades at the 2019 World Travel Awards, for its car rental brands Avis and Budget, across the Middle East, it was announced at ... Read More

Gold is out, blue is in: United Airlines unveils new fleet paint design

Chief Assignment Editor Chief Assignment Editor- April 24, 2019 18:48

Today, United Airlines is introducing customers and employees to a modernized aircraft livery, which will bring a refreshed look to its fleet. The design is a visual representation of United's ... Read More

Montréal-Trudeau Airport awarded prestigious 4-Star rating

Chief Assignment Editor Chief Assignment Editor- April 18, 2019 19:00

Montréal-Trudeau Airport (YUL) has for the first time been awarded a prestigious 4-Star rating under the Skytrax World Airport Star Rating program, joining the ranks of other major world airports. ... Read More

SriLankan Airlines’ new plan to be like Emirates

Alain St.Ange Alain St.Ange- April 16, 2019 23:48

In a bid to turn the loss making airline into a profitable venture, SriLankan Airlines has come up with a five-year strategic plan. Part of the plan will see them ... Read More

Dubai Runway closure: What is means for travel to or from DXB

Juergen T Steinmetz Juergen T Steinmetz- April 15, 2019 07:32

With the Southern Runway revamp starting tomorrow at Dubai International Airport, Emirates has been working hard to implement measures to further maximise operational efficiencies at DXB and deliver a seamless ... Read More

Driving in the 10 most-visited cities in Mauritius

editor editor- April 12, 2019 22:18

While there are many ways to get around Mauritius, car rentals remain a popular option. From visits to quant villages to coastal drives, to visiting cultural attractions and, of course, ... Read More

United Airlines Chief Digital Officer named one of 2019 Top 50 Most Powerful Women in Technology

Chief Assignment Editor Chief Assignment Editor- April 11, 2019 19:25

Today, United Airlines Executive Vice President and Chief Digital Officer, Linda Jojo, was recognized by the National Diversity Council as one of the 2019 Top 50 Most Powerful Women in ... Read More

Amtrak puts up $90 million into train tourism

editor editor- April 8, 2019 20:55

“By investing in the modernization of Baltimore Penn Station, Amtrak seeks to transform central Baltimore into a premier regional transportation hub that will provide new amenities and transit connections,” said ... Read More

United: Top-ranked LGBTQ airline

editor editor- March 29, 2019 02:41

United Airlines today announced that for the eighth consecutive year, it has received a perfect score of 100 percent on the 2019 Corporate Equality Index (CEI), a premier benchmarking survey ... Read More

Agoda appoints new Chief Marketing Officer

editor editor- March 29, 2019 02:17

  Agoda, one of the world’s fastest growing digital travel companies, today announced the appointment of Ittai Chorev as its Chief Marketing Officer. Chorev, previously Vice President of Marketing at ... Read More

Aéroports de Montréal: Record number of travelers at Montréal-Trudeau

Chief Assignment Editor Chief Assignment Editor- March 23, 2019 01:30

Aéroports de Montréal (ADM) today announced its operating results for the year ended December 31, 2018. A record number of travelers were welcomed at Montréal-Trudeau, leading to a strong 7.0% ... Read More