Millennium Hotels and Resorts is delighted to announce the appointment of Matthias Kaiser as the new General Manager of The Biltmore Los Angeles. With more than 20 years of international experience in the hospitality sector, Kaiser offers extensive knowledge in luxury hotel management, team leadership, and exceptional guest service.
Kaiser transitions to the Biltmore from his recent role as Hotel Manager at the InterContinental Los Angeles Downtown, where he showcased outstanding leadership and strategic acumen, managing operations to uphold high standards of guest satisfaction and operational effectiveness. His career includes significant positions at prestigious luxury hotels around the globe, such as the InterContinental New York Barclay, Hilton Beachfront Resort in Santa Barbara, Swisstouches Hotels & Resorts in China, and Rosewood Hotels & Resorts in Saudi Arabia.
As a proven leader in both pre-opening and rebranding projects, Kaiser has been instrumental in enhancing guest experiences through improved operational processes, staff training, and a steadfast commitment to service excellence. His proactive approach and dedication to cultivating inclusive, culturally diverse environments have significantly contributed to his success in boosting hotel performance and guest satisfaction.
Kaiser earned an MBA from the HTMi Hotel and Tourism Management Institute in Switzerland, in addition to a Rooms Division Executive Certificate from the AHLA Educational Institute. His varied background and strong operational expertise position him as an ideal leader to guide the historic Biltmore Los Angeles into its future endeavors.
Benedict Ng, Vice President of Operations for North America, stated, “We are excited to have Matthias join the Millennium team. His dedication to operational excellence and his global viewpoint will be essential as we strive to maintain the legacy of the Biltmore.”