This partnership was unveiled at the IBS Software Loyalty Forum in Trivandrum. With the implementation of iLoyal, Luxury Escapes aims to boost consumer engagement and loyalty, offering a superior and unique user experience to its over 7 million global customers.
As one of the fastest-growing travel companies worldwide, Luxury Escapes is adopting a digital-first approach to its loyalty offerings, collaborating with IBS Software, a leading provider of SaaS solutions for the travel industry. By integrating the iLoyal loyalty management system, Luxury Escapes will gain valuable customer insights, enabling the creation of personalized offers that meet consumer needs effectively. The company is committed to providing a seamless travel experience at every customer touchpoint throughout the travel journey.
IBS Software’s iLoyal solution equips travel providers with the tools to craft customized customer retention strategies, integrate partner offerings, and even gamify elements to enhance customer interactions through mobile and desktop platforms.
Adam Schwab, Co-Founder and CEO of Luxury Escapes, stated, “Delivering a personalized experience at every step of the customer journey requires innovative digital solutions that enhance customer engagement. Our customers’ satisfaction and the ability to reward repeat business are invaluable to us, and we are excited to implement the iLoyal solution to create a luxurious, personalized loyalty program for our clientele.”
Sunil George, Vice President – ANZ at IBS Software, remarked, “Welcoming Luxury Escapes as an iLoyal client highlights the significance of digital solutions and loyalty programs across all travel services, marking a significant milestone for us. We are excited to see Luxury Escapes utilize our digital solution to provide an engaging and unique experience for their customers, thereby investing in the most critical asset in travel: customer loyalty.”