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Etihad announces new appointments in operations, marketing and guest experience

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Etihad Airways has announced five senior appointments in operations, marketing and guest experience, as part of a realignment of the Etihad Aviation Group structure announced last month.

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Etihad Airways has announced five senior appointments in operations, marketing and guest experience, as part of a realignment of the Etihad Aviation Group structure announced last month.

The new structure marks the transition from a single entity airline to a wider global aviation group, a statement said.

The statement added: “It distinguishes the functions relating purely to Etihad Airways and those which support the growth and success of its subsidiaries, joint venture companies and equity partners.

Rick Allen joins Etihad Airways from Air Canada to become senior vice president operations, and will be responsible for flight operations, guest services, crew resources, operations logistics, and operations standards.

As the managing director flight operations with Air Canada, he oversaw all flight operations and related activities

James Hogan, president and CEO of Etihad Airways, said: “I am delighted to announce these important appointments as we transition Etihad Airways into the Etihad Aviation Group.

“The operations role is critical to the operation of the airline and I am very pleased we have been able to appoint an internationally experienced operations executive in Rick Allen.”

In other senior appointments, Chris Youlten has been named senior vice president airport and network operations, reporting to the chief operating officer.

Elsewhere, Andrew Ward has been named senior vice president marketing while Fiona Morrisson has been appointed vice president, guest experience midfield terminal, and will design and support delivery of the guest experience for the new hub airport from July 2017.

The airline also announced that Calum Laming has been appointed vice president guest experience and returns to Etihad after serving with Air New Zealand.

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Editor in chief is Linda Hohnholz.