A photo of a model of a Boeing 777 jet plane in a woman’s vagina, was the response from US Airways to a customer complaint.
US Airways now merged with American Airlines apologized Monday after this graphic sexual image was tweeted from its official Twitter account in response to a customer complaint.
The company has been known to respond rapidly and gracefully to complaints on social media, particularly about delayed flights or lost baggage.
After a second complaint by the customer, the company responded again, saying “We welcome feedback, Elle. If your travel is complete, you can detail it here for review and follow-up,” the company wrote.
But inexplicably the graphic and uncensored image was attached to the tweet.
The airline quickly apologized on Twitter, then offered an explanation after its investigation.
The offending image had been sent by another Twitter user earlier in the day, to American Airlines, which is undergoing a merger with US Airways.
Reaction in the Twittersphere was swift and harsh, both at US Airways for posting the picture, and at “Elle,” whose Twitter account apparently has been used frequently to complain about US corporations.