The reporting carriers posted an on-time arrival rate of 76.0 percent in January 2017, down from the 81.3 percent on-time rate in January 2016, but up from the 75.6 percent mark in December 2016, according to the Air Travel Consumer Report (ATCR) released today.
The reporting carriers canceled 2.0 percent of their scheduled domestic flights in January 2017, an improvement over the 2.6 percent cancellation rate posted in January 2016, but up from the 1.6 percent rate in December 2016.
The consumer report also includes data on tarmac delays, chronically delayed flights, and the causes of flight delays filed with the Department’s Bureau of Transportation Statistics (BTS) by the reporting carriers. In addition, the consumer report contains a tally of aviation service complaints filed with DOT’s Aviation Consumer Protection Division by consumers regarding a range of issues such as flight problems, baggage, reservation and ticketing, refunds, customer service, disability, and discrimination. The report also includes statistics on mishandled baggage reports filed by consumers with the reporting carriers, data on oversales, and information about the total number of animals that died, were injured, or were lost during air transport in January 2017, as filed by the air carriers with the Aviation Consumer Protection Division.