Turkish Airlines: Airline food great, customer service terrible


Star Alliance Member and 4-star airline Turkish Airlines failed again. The airline known for great food and onboard service seems to be unequipped to provide acceptable customer service on the ground.

The reason this time: Snow and winter weather in Istanbul

Heavy snow paralyzes Istanbul airports and national carrier Turkish Airlines canceled more than 650 flights. Turkish Airlines is a member of Star Alliance.

Thousands of stranded passengers feel left alone by Turkish Airlines again.

Hundreds of flights were canceled Sunday, but the Turkish Airlines was still selling tickets on the canceled flights.

Frustrated passengers were unable to get a hold of anyone at the airline to find a solution for their stranded status.

Here are some of the questions and comments posted to Twitter:
@TurkishAirlines- If you’ve had flights fly out today to Istanbul why haven’t you rebooked me? My flight was on 7/1/17 which got canceled.

@TurkishAirlines- Wish you the best. I talked to the hotel here and they said passengers are finding their own way home since TA is not doing anything.

@TurkishAirlines- It is being told that Turkish Airlines does not have a pilot to fly TK 720 today.

@TurkishAirlines flight tk1857 to Madrid tomorrow was canceled. still no new flight. How to proceed?

@TurkishAirlines there’s no way to do this in turkey either, answer machine is incoherent. Electricity cut for 5 hours today too
@TurkishAirlines and @Webjet_US are refusing to refund my friend for a flight that was canceled by the airlines – not responding either
#TurkishAirlines treats canceled flights like it’s a new thing. No rebooking system in secure area, really? Like a parking lot. Of people.
@TurkishAirlines I realize you are experiencing incredibly bad weather, but advising customers to rebook is not a help or not good advice.
@TurkishAirlines and when I look on your website, you are STILL selling flights tomorrow, despite canceling flights for tomorrow.
@TurkishAirlines maybe if you knew how to shuttle snow you would not have this problem. Many other countries do it’s not rocket science

#stranded and hoping to go home soon… @TurkishAirlines used to be my favorite carrier. I’m very disappointed.
They will not even read your question. Hopeless #turkishairlines#tk_helpdesk
Been standing in a queue for 5 hours now. I can’t believe this. I want to cry. @TurkishAirlines, why can’t you let us rebook online???

Turkish Airlines Media relations was unavailable and silent during the current situation.