MAJORCA, Spain – Once again, RIU Hotels & Resorts has shone at the Golden Apple Awards. This year, the hotel chain has been distinguished with no fewer than 21 awards by US tour operator Apple Vacations. The most important of them is the Crystal Apple Award for Best Staff and Service in Central America, granted to the Riu Palace Costa Rica. Furthermore 20 other RIU hotels in Mexico, Aruba, Jamaica and the Dominican Republic have received a Golden Apple Award.
The Golden Apple Award and the Crystal Apple Award are two of the most sought-after distinctions in the tourism industry since they are awarded based upon an Apple satisfaction questionnaire filled in by hundreds of thousands of travellers. In this questionnaire, guests rate the staff, service, food quality, facilities, beaches and entertainment. The highest rated hotels are distinguished with a Golden Apple Award, while the hotel considered to be top in its category receives the Crystal Apple Award, the most prestigious Apple Vacations award. According to Apple Vacations, these awards are taken into account by prospective guests when making a decision to choose a hotel and a destionation.
The award ceremony took place in the Field Museum of Nationaly History in Chicago, where Sergi Ruiz Piqué, RIU’s VP Business Development & Partner Marketing, collect the Crystal Apple Prize and the rest of the prizes. Ruiz Piqué stated “we are honoured to receive this award, which recognises our daily effort to make our guests happy during their stay with us. This award encourages us to work even harder to continue to meet our guests’ expectations and maintain their trust”.
Over the past four years, RIU has doubled the number of accolates received during this ceremony. This is a record figure that recognises RIU’s commitment to quality and the extent to which guests are welcoming the new style of decor and services RIU is introducing throughout its new resorts and major refurbishment projects.
The Riu Palace Costa Rica is located on the seafront in Playa Matapalo, in the beautiful Pacific coast region of Guanacaste. Opened in November 2012, the hotel has 538 rooms, the recognised RIU All Inclusive 24-Hour Service and a wide variety of quality food and drink at its five restaurants and five bars.
The 20 RIU hotels presented with a 2016 Golden Apple Award are:
• Riu Cancun (Cancún)
• Riu Caribe (Cancún)
• Riu Palace Las Americas (Cancún)
• Riu Palace Peninsula (Cancún)
• Riu Palace Mexico (Playa del Carmen)
• Riu Palace Riviera Maya (Playa del Carmen)
• Riu Playacar (Playa del Carmen)
• Riu Tequila (Playa del Carmen)
• Riu Yucatan (Playa del Carmen)
• Riu Emerald Bay (Mazatlan)
• Riu Palace Pacifico (Riviera Nayarit)
• Riu Vallarta (Riviera Nayarit)
• Riu Palace Antillas
• Riu Palace Aruba
• Riu Palace Jamaica (Montego Bay)
• Riu Palace Tropical Bay (Negril)
• Riu Bachata (Puerto Plata)
• Riu Palace Bavaro (Punta Cana)
• Riu Palace Macao (Punta Cana)
• Riu Palace Punta Cana (Punta Cana)