Finnair has signed an agreement with ViaSat Inc., a global broadband services and technology company, to install a high-speed wireless Internet network on its entire Airbus A320 series short-haul fleet flying in Europe. The installation of the Wi-Fi equipment will begin in May 2017, and will be completed by June 2018.
With a connection speed of 12 Mbps or higher per passenger, the new system will offer the fastest in-flight Internet connection currently available on the market, which will also enable the use of increasingly popular video streaming services. ViaSat will ensure end-to-end in-flight connectivity service across the Finnair fleet, and has partnered with Eutelsat to deliver the high-speed satellite-based internet service, which will cover the entire European continent.
“Our customers increasingly value the possibility of being connected during their flights and this change will also create great opportunities for Finnair to further develop its in-flight portal that will serve customers with news, entertainment and great shopping opportunities on their portable devices,” says Piia Karhu, SVP, Customer Experience Development at Finnair. “We are very pleased to partner with ViaSat on this project as we will be able to offer our customers the best possible Wi-Fi offering available on the market today, and that has the ability to scale, once the installations are completed.”
“Finnair is a forward-looking airline that is recognized worldwide for customer service,” says Don Buchman, vice president and general manager, Commercial Mobility at ViaSat. “With the ViaSat in-flight Wi-Fi system, enabled across Europe by Eutelsat’s service, Finnair can deliver greater value to its customers by giving them the freedom to use their own device to engage with the internet in new ways – from enhanced online shopping to out-of-the-box online entertainment experiences.”
Last July, Finnair announced that its entire long-haul fleet of Airbus A330 aircraft would be retrofitted with Wi-Fi connectivity by May 2017. Finnair is currently operating six A350-XWB aircraft which already offer wireless connectivity for its passengers. The airline is expected to receive an additional five A350 aircraft by the end of next year. With both the long-haul and short-haul fleet set to offer internet connectivity by June 2018, over a thousand route pairs in Finnair’s network will offer Wi-Fi connectivity for transiting passengers. Additionally, Finnair’s Wi-Fi coverage over Chinese airspace has recently been opened, having been closed previously due to limitations by the authorities.
Finnair’s wireless internet access is free for Business class passengers, Finnair Plus Gold and Platinum customers, and oneworld Sapphire and Emerald level customers. Economy class passengers can purchase internet access at an hourly rate or for the duration of the flight.