Key results of its 2016 global airport performance benchmarking task force report


Hartsfield-Jackson Atlanta International Airport (ATL) is once again named as the most efficient airport in the world in 2016, marking the 13th year for ATL as the recipient of Efficiency Excellence Award by Air Transport Research Society (ATRS), a worldwide research network.

“Hartsfield-Jackson Atlanta International Airport made history last year as the first airport ever to serve 100 million passengers in a single year. Maintaining efficiency and operational excellence while hosting so many passengers speaks volumes about our employees and partners. We are honored to receive this award for the 13th consecutive year.” – Roosevelt Council, Jr., Interim Aviation General Manager, Hartsfield-Jackson Atlanta International Airport.

Other top performers in the United State s include Charlotte, Minneapolis–Saint Paul and Omaha airports. In Canada, Victoria and Vancouver International Airports are ranked as the top efficient airports.

In Asia, Hong Kong is back at the top as the most efficient airport, with Jeju International Airport as a very close second. Jeju is operated by Korea Airports Corporation that also operates the 3rd ranking Gimhae International Airport in Busan.

C K Ng, Executive Director, Airport Operations of Airport Authority Hong Kong, said when receiving the award, “We are delighted for Hong Kong International Airport (HKIA) to receive this prestigious award, which is the result of the collective effort and dedication of a 73,000-strong airport staff working closely together to achieve a high level of service standard, with an aim to attain passenger satisfaction and efficient operations. Looking ahead, we will continue to work with our business partners for maintaining HKIA’s stat us as a leading international and regional aviation hub.”

Sydney Airport continues to be the most efficient airport in Oceania, its sixth win in a row. Australia Pacific Airports Corporation and Auckland also achieved great performance in terms of efficiency.

For the fifth consecutive year, Copenhagen wins the top efficiency award among the large European airports followed by Schiphol and AENA. It is worth noting that AENA’s performance has greatly improved over last few years, at least in part due to its privatization efforts. Athens International Airports is again ranked at the top among the small to medium/sized European airports, and in fact, among all the European airports in our study.

“At Copenhagen Airport, we take great pride in winning the 2016 ATRS award for Most efficient European Airport. Our consistent efficiency gains are driven by our World Class Hub Strategy, focusing on lowering the total cost of operation for our airline customers and improving the efficiency and service quality for our travelers”, said Henrik Peter Joergensen, Vice president for External Relations at Copenhagen Airport.

“We are indeed deeply honored that Athens International Airport has been distinguished by the esteemed Air Transport Research Society as the most efficient airport in its category in the performance benchmarking for 2015. The specific year, marked by slow worldwide growth and a highly critical economic and political situation in Greece, has indeed been extremely challenging.

Thanks to its solid basis, AIA has managed, despite adversities, to address significant market challenges, protect its business model and continue to deliver substantial value to all stakeholders and the Greek economy. Targeted efforts towards traffic recovery and revenue streams, in combination with operating cost optimization, have been key to that end and allowed AIA to post healthy results in 2015, without compromising its value-for-money services.

“It is true that we are operating within a highly critical environment having to face major challenges; we are, however, firmly committed to maximizing all our efforts to continue weathering the storm and come out even stronger” said Dr Yiannis Paraschis, CEO of Athens International Airport

The ATRS Global Airport Benchmarking Project measures and compares the performance of several important aspects of airport operations: Productivity and efficiency, unit costs and cost competitiveness, financial results and airport charges. The report also examines the relationships between various performance measures and airport characteristics as well as management strategies in order to provide a better understanding of observed differences in airport performance. The 2016 report includes 205 airports and 24 airport groups of various sizes and ownership forms in Asia Pacific, Europe and North America.

“The Air Transport Research Society World Conference brings a variety of aviation professionals from around the world to present the latest research available to move our industry forward,” said Houston Aviation Director Mario Diaz and Moderator of the 2016 ATRS Global Airport Benchmarking Task Force Report Award Ceremony. “Shared best practices benefit everyone, including airports, carriers and most importantly passengers. I look forward to the benchmarking report findings to allow our airports to remain competitive, because providing the most efficient and productive customer experience possible is the common goal we all share.”