Southwest Airlines announces continuation of its culture leadership legacy


DALLAS, TX – Southwest Airlines Co promoted Cheryl Hughey to Managing Director Culture. Hughey will continue to lead the Culture Services Teams responsible for recognition, appreciation, and celebration of Southwest’s more than 50,000 Employees. Hughey has led the Culture Services Department for the past five years, which has included supporting Culture initiatives across the system, providing guidance to Southwest’s Companywide Culture Committee, and leading the charge to foster ownership of the Southwest Culture within a continually growing Employee base.

In her 36 years at Southwest, Hughey has shown an unmistakable enthusiasm for engaging with Employees and a passion for recognizing Employees’ noteworthy efforts, which is the foundation of Southwest’s unique and much lauded Culture.

“Our Culture has always been one of our most cherished assets as a Company, and it’s all because of our People,” said Jeff Lamb, Executive Vice President of Corporate Services. “I can’t think of a better person to lead the charge to nurture and perpetuate our Culture than Cheryl.”

Joining Southwest Airlines on the frontline as a Reservation Sales Agent in 1980, Hughey has moved throughout the Company in various operational and leadership positions, from working in and leading Customer Service in DAL to overseeing the Leadership Training and Onboarding program in the People Department. The diversity of roles uniquely qualify Hughey to lead Southwest’s efforts in fostering and promoting its Culture all across the Company.

Hughey is a native of North Richland Hills, Texas and currently resides in Argyle, Texas with her husband and two sons.