United Airlines offers customers additional rebooking flexibility following Brussels tragedies


CHICAGO, IL – As the situation at the Brussels Zaventem International Airport evolves, United Airlines late this afternoon extended its travel waiver to enable additional customers ticketed on United flights to and from Brussels the flexibility to reschedule or change their itineraries.

For customers ticketed to or from Brussels through March 31, 2016:

• United will waive change fees and any differences in fare for customers who choose to rebook their travel to Brussels through April 12, 2016, subject to the airport reopening and flights resuming. The airline will also enable these customers to rebook their existing Brussels itineraries to arrive in or depart from Amsterdam, Dusseldorf, Frankfurt, London, Luxembourg or Paris.

• For customers who would like to postpone their travel plans to Brussels until after April 12, 2016, and for customers who wish to fly to a new destination other than those listed above, United will waive the change fee. A difference in fare may apply. Rescheduled travel needs to be completed within one year of the date when the original ticket was issued.

Customers ticketed on flights that are canceled may receive a refund to the original form of payment.

United will continue to update its travel waivers, with additional information available via united.com/travelwaivers. Customers can check the status of their flights and make travel changes on the United app or by visiting united.com.

United Airlines continues to offer its thoughts and prayers to those affected by today’s tragedies.

The airline has been in contact with all of its Brussels airport employees as well as its crewmembers who were laying over in Brussels, and all are accounted for and safe.