Hospitality and tourism in India calls for better infrastructure

INDIA (eTN) – K B Kachru, Chairman, South Asia, Carlson Rezidor Hotel group, which runs the Radisson and Country Inn chains among others, has called for greater investment in the infrastructure in the Delhi region in India.

Kachru was the keynote speaker at the conclave on Hospitality and Tourism – Gateway to Growth, organized in Delhi on February 27 by the Hotel and Restaurant Association of Northern India (HRANI). Kachru, who has also held senior positions in the public sector, noted that while several hotels have come up in the Aerocity in Delhi, there is a delay in the infrastructure to match the increased inventory.

He told the hoteliers and other industry leaders and officials that Delhi receives many tourists from tier 2 and tier 3 cities, apart from foreign tourists, and these should be catered to. Kachru regretted that even some of the transportation options available, like the hop-on-hop-off buses, were not publicized well, and there is a need for tax rationalization.

The Carlson chief, and other speakers like Delhi Tourism Minister Kapil Mishra and HRANI President Luv Malhotra, called for greater cooperation and collaboration between the various segments of the tourism industry. Mishra said that the Delhi government would soon announce some tourism-friendly steps.

Malhotra also questioned the wisdom of taxing on rack rates in hotels, rather than on the actual tariff paid, and the conclave saw a demand to remove mistrust among the government and private sectors and for greater transparency.

In the online-offline debate, the conclave felt that greater use of technology has to be faced. The need for the hospitality industry to be green, with a zero effect on the environment was also emphasized.