TORONTO, Canada – Earlier today Billy Bishop Toronto City Airport was named one of the top airports in North America in the Airports Council International’s (ACI) 2015 Airport Service Quality Awards.
Billy Bishop Airport tied for third in the Best Airport – North America Region category, one of only two Canadian airports to make the list along with Ottawa International Airport. Austin, Detroit, Sacramento and San Antonio were the other airports to tie for third place.
The 2015 ACI Awards are based on the passenger-driven results of the ACI’s Airport Service Quality Survey, which saw more than 550,000 in-depth passenger surveys conducted at over 300 airports across more than 80 countries worldwide. The survey methodology is predicated on at least 1,200 surveys being conducted at each participating airport by ACI over the course of a year. The survey gathers information relating to passenger satisfaction across a number of key performance indicators for airport service including check-in, courtesy of staff, comfort of waiting areas and security. Billy Bishop Airport participated in the Airport Service Quality Survey – considered to be the world’s benchmark measure of airport excellence – for the first time in 2015.
“To be ranked by our passengers as one of the best airports in the world as part of the ACI’s Airport Service Quality Awards is an overwhelming honour and true testament to the work that we are doing at Billy Bishop Airport,” said Geoffrey Wilson, CEO of PortsToronto, owner and operator of the airport. “The investment we have made in the airport from developing infrastructure, to partnering with exceptional air carriers, to working with our stakeholders to provide amenities and access is aimed at providing passengers with an exceptional travel experience that makes the airport an enjoyable part of the travel journey. Billy Bishop Airport is an asset to the City of Toronto and provides an important gateway for people to come, go and stay in our amazing city. This award, and the survey information behind this award, validates the work we have done to date and provides us with an important framework for the future of this airport as a provider of customer service and connectivity.”
“Airports’ increasing concentration on ensuring a stellar passenger experience is part of a larger trend,” said Angela Gittens, Director General, ACI World. “From duty free and restaurants to ambience, cleanliness, courtesy of staff, amenities, efficiency and more, air travelers are expecting big things from the airports through which they travel. More than anything, ASQ is a way for participants to measure the extent to which they deliver on these expectations.”
This is the latest in a series of awards won by the airport in recent months. In 2015, Billy Bishop Airport was also recognized by the Skytrax World Airport Awards as one of North America’s top regional airports and was named as one of the Top Ten Most Beautiful Airport Approaches by Private Fly. Billy Bishop Airport was also a finalist in the World Business Travel Awards.