Click to join an upcoming live event

Turn off Ads (click)

Click on your language to translate this article:

Afrikaans Afrikaans Albanian Albanian Amharic Amharic Arabic Arabic Armenian Armenian Azerbaijani Azerbaijani Basque Basque Belarusian Belarusian Bengali Bengali Bosnian Bosnian Bulgarian Bulgarian Catalan Catalan Cebuano Cebuano Chichewa Chichewa Chinese (Simplified) Chinese (Simplified) Chinese (Traditional) Chinese (Traditional) Corsican Corsican Croatian Croatian Czech Czech Danish Danish Dutch Dutch English English Esperanto Esperanto Estonian Estonian Filipino Filipino Finnish Finnish French French Frisian Frisian Galician Galician Georgian Georgian German German Greek Greek Gujarati Gujarati Haitian Creole Haitian Creole Hausa Hausa Hawaiian Hawaiian Hebrew Hebrew Hindi Hindi Hmong Hmong Hungarian Hungarian Icelandic Icelandic Igbo Igbo Indonesian Indonesian Irish Irish Italian Italian Japanese Japanese Javanese Javanese Kannada Kannada Kazakh Kazakh Khmer Khmer Korean Korean Kurdish (Kurmanji) Kurdish (Kurmanji) Kyrgyz Kyrgyz Lao Lao Latin Latin Latvian Latvian Lithuanian Lithuanian Luxembourgish Luxembourgish Macedonian Macedonian Malagasy Malagasy Malay Malay Malayalam Malayalam Maltese Maltese Maori Maori Marathi Marathi Mongolian Mongolian Myanmar (Burmese) Myanmar (Burmese) Nepali Nepali Norwegian Norwegian Pashto Pashto Persian Persian Polish Polish Portuguese Portuguese Punjabi Punjabi Romanian Romanian Russian Russian Samoan Samoan Scottish Gaelic Scottish Gaelic Serbian Serbian Sesotho Sesotho Shona Shona Sindhi Sindhi Sinhala Sinhala Slovak Slovak Slovenian Slovenian Somali Somali Spanish Spanish Sudanese Sudanese Swahili Swahili Swedish Swedish Tajik Tajik Tamil Tamil Telugu Telugu Thai Thai Turkish Turkish Ukrainian Ukrainian Urdu Urdu Uzbek Uzbek Vietnamese Vietnamese Welsh Welsh Xhosa Xhosa Yiddish Yiddish Yoruba Yoruba Zulu Zulu
Travel News

Turkish Airlines flies US couple to Bangladesh instead of Senegal

0a13_326
Avatar
Written by editor

Two US holidaymakers found themselves a long way from their intended destination after an airline confused two airport codes.

Two US holidaymakers found themselves a long way from their intended destination after an airline confused two airport codes.

Sandy Valdiviseo and her husband Triet Vo were intending to fly from Los Angeles to Dakar in Senegal with Turkish Airlines. However, instead they ended up about 11,000km away โ€“ on an entirely different continent โ€“ in Dhaka, the capital of Bangladesh, after the airport codes were mixed up, the Los Angeles Times reports.

The airport code for Dakar, the capital of Senegal, is DKR, while the code for the airport in Dhaka, which is the capital of Bangladesh, is DAC.

After arriving in Istanbul, the couple had boarded a connecting flight. It was only after seeing the route map of the flight’s progress, which showed the plane over the Middle East, that they realised the error.

“When the flight attendant said we were heading to Dhaka, we believed that this was how you pronounced ‘Dakar’ with a Turkish accent,” Ms Valdivieso said.

When they arrived in Bangladesh, the pair informed Turkish Airlines about the mistake, and tried to arrange a transfer to Senegal.

According to reports, the airline insisted on tracking down the recording of the initial booking before acknowledging the error and installing the couple on flights to West Africa, 12 hours after their arrival in Bangladesh. Their baggage arrived in Senegal two days after they did.

The incident happened in December last year, but has only just been reported after the couple’s long battle to obtain compensation.

“I have called them [Turkish Airlines] every Friday for the past four months,” said Ms Valdivieso. “They told me each time that they will review my case and get back to me. But they never do.”

“We are very, very sorry that this happened,” a Turkish Airlines spokeswoman said. The couple have since been offered two free economy-class tickets to anywhere on the airline’s flight network.