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How to survive in a zero commission world

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The international federation of travel agencies, gathering over 70,000 agencies worldwide, is facing a topical moment in its history and has chosen TTG Incontri to start the change.

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The international federation of travel agencies, gathering over 70,000 agencies worldwide, is facing a topical moment in its history and has chosen TTG Incontri to start the change. The whole board will be in Rimini to assess the present and the future of intermediation in the world and to change the rules.

For the first time since its foundation, 40 years ago, Uftaa – the international federation representing over 70,000 travel agents all over the world, will be holding an extraordinary assembly in Italy.

The topics that will be dealt with in Rimini are burning issues for the world of distribution and their analysis will lead to a revision of the Federation Statute.

Among the topics:

• Zero commission travel agents
• Liability in cases of “force majeure” (e.g., Icelandic Volcano)
• The best service to the customer (technology isn’t everything)

Eighty presidents of national federations will be present in Rimini, representing a total of over 70 thousand travel agencies.


Tourism Australia comes back to TTG Incontri with two days dedicated to destination training for travel agents. The best occasion to intercept the distribution market couldn’t but be the exhibition, acknowledged by all operators as the main trade appointment.

The workshop is included within the new global marketing strategy by the name of “There’s nothing like Australia,” which, starting from October, will also involve the Italian market through the organization of consumer promotion initiatives and collaborations with the trade sector: “Australia offers a wide choice of unique experiences,” Katherine Droga, Tourism Australia’s regional manager, Continental Europe, declared, “And our new advertising campaign aims just to explain the reasons why ‘There’s nothing like Australia.’ Focusing on training, we mean to create a specialized group of travel agents, the Aussie Specialist, always in the forefront of Australian holidays sales.”

The workshop comprises one-hour sessions, open to a maximum of 20 travel agents each, which will see the participation of Tourism Australia representatives in collaboration with the different state and northern territory tourism organizations.

If you wish to learn about all the other appointments at the exibition, view the general program at: http://ttgincontri.it/en-en/%252Fforum/2010-ttg-forum


A brand new debut at TTG Incontri – NTV, the first privately-owned Italian high speed rail-network operator, whose president (and founder) is Luca Cordero di Montezemolo – will be present at TTG Incontri.

Italo, NTV’s train service, will start operating on September 2011, with a fleet of Alstom Agv trains, the latest generation of high-speed trains used for the first time in the world by NTV.

NTV’s Giuseppe Bonollo, marketing and sales director said: “I am glad to officially meet for the first time the operators of the tourism and transport sectors and in particular, the travel agents who will play a fundamental role in the commercial strategy of Italo’s railway service. NTV aims to become a protagonist in the Italian transport sector and to meet the needs of both the domestic market and of the many tourists visiting our country.”


The first candidacies for the new president of the Visit USA Association are already starting to arrive in these very days: Visit USA will take part in TTG Incontri with its own stand within the Discover America pavilion – an important 2010 new feature – the area dedicated to the USA tourist offer.

The trade fair was chosen for such a significant event as the election of the new president, because it is the ideal place to guarantee wide exposure to the event, and because it is the perfect gathering place for all voting partners taking part in the exhibition.

With Discover America, the countries being represented rise to 57: Australia – coming back with a project entirely dedicated to travel agents training – Vienna, Anguilla, Guatemala, and Estonia. The German front will be broadly represented through the presence of Hamburg, Chiemsee Turismus, and Frankfurt – making its debut this year – Baden Württemberg, Bavaria, the German National Tourist Board, and Tyrol. Among the confirmations: Abu Dhabi, Argentina, Aruba, Bavaria, Belgian Tourist Office, Bermuda, Cyprus, Cuban Tourist Board, Egyptian Tourism Office, Brazil, The Philippines, France, Greece, Guadalupe, Hong Kong Tourism Board, India, Israel National Tourist Office, Jamaica, Jordan, Kenya, Maldives, Malta, Morocco, Martinique, Mauritius, Mexico, Norway, New Caledonia, Peru, Poland, Quebec, Czech Republic, Dominican Republic, Serbia, Seychelles, Slovenia, Spain, Switzerland, Tahiti, Thailand, Tunisia, Turkey, Catalonia, Lisbon, Tourism Ireland, and Britain’s National Tourism Agency.


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About the author


Editor in chief is Linda Hohnholz.