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New Hey! Kafe Thriving in India

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Amidst a pandemic that has devastated the retail industry and resulted in the closure of many retail brands, Hey! Kafe has emerged thriving. The Indonesia-based digitally-native beverage upstart has successfully opened 60 stores in Indonesia since its inception in June 2020 and is set to expand to 300 stores by the end of 2022.

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Hey! Kafe is the brainchild of Edward Djaja, 26, the founder of Seven Retail, which houses several upcoming retail brands such as Golden Lamian, Indonesia’s leading Chinese Fast-Casual Chain with over 70 stores in Indonesia since its inception in 2017.

“Here in Hey! Kafe, our north star metric is same-store sales growth, which enables the brand to achieve stellar unit economics. We are proud to say that our strategy has resulted in a payback period of under 12 months, which is a key milestone for us to scale rapidly in a sustainable manner in the coming years,” said Edward.

Laser focus on product development and customer satisfaction

To achieve this north star metric, Hey! Kafe continuously invests in branding and new product development. By using an iterative and scientific product development process, Hey! Kafe is able to test over 20 product concepts each month. This has led to a slew of unique and best-selling menu items, such as the Hey-Shake Series!, which includes Strawberry Heaven Hey-Shake and Choco-Cashew Hey-Shake, among others.

With its unique design and positioning, Hey! Kafe is clearly targeting young and hip millennials — the largest population by age in Indonesia — as the main market. Offering the wide range of beverages with an affordable price range, Hey! Kafe is very popular among millennials, with over 12,000 cups of beverages sold every day.

Asset-light model backed by technology

The brand’s rapid expansion is supported by an asset-light model. Majority of the brand’s outlets comprise of compact booths that minimize capital expenditure and facilitate Grab & Go delivery service. Around 70% of the brand sales comprise online delivery orders. The brand also offers a partnership model, akin to the likes of leading convenience store chains in Indonesia.

The company’s business model has caught the eye of venture investors, such as Trihill Capital, who has backed the company in the seed round. By maintaining an asset-light model, the company hopes to focus resources on increasing the value of the brand and further investments in technology.

Plans are underway to launch an in-house mobile application by beginning 2022, in order to provide their 350,000 monthly customers with a more personalized and seamless experience.

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About the author


Editor in chief is Linda Hohnholz.

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