Business travel will need consolidation amid a 63% fall of trips

• Global business travel industry has lost billions in client revenue
• Pandemic created an overcrowded marketplace among business travel agencies
• Some major players could start to merge to reduce overheads and increase sales and revenue

The COVID-19 pandemic has had a devastating effect on the business travel industry. The international sector was by far the worst affected, facing a 75% drop in total trips.

Domestic business tourism also suffered, dropping by 56% (63% decrease overall in 2020). As a result, the global business travel industry has lost billions in client revenue, creating an overcrowded marketplace among business travel agencies.

To survive the pandemic, some firms will need to consider mergers and acquisitions (M&A) to consolidate competition, drive revenue, and develop operational efficiency.

The reduction in traveler demand has resulted in an overcrowded marketplace where business travel agencies are fighting for survival. These companies now have some tough decisions regarding their futures, and consolidation may be the most sustainable option for survival. The industry may see some Small and Medium Size Enterprises (SMEs) merge to give themselves more purchasing power in the industry.

Alternatively, some major players could start to merge to reduce overheads and increase sales and revenue.

Consolidation often occurs so a business can become a leader within an industry. When a company purchases or merges with another company, it reduces the number of competitors and enlarges its client base. However, in the current climate, revenue, efficiency, and cost reduction are the key motivators for M&A. The increase in overall revenue will give merged business travel firms more influence in the industry, allowing them to control pricing, take on niche markets and generate more leverage with its suppliers.

As organizations have scaled, so have business travel agencies. Corporate clients, once worth millions in revenue, are worth a fraction of the value now. Many industry commentators have argued that this is just a momentary shift. However, many business travel clients have adapted to the pandemic by becoming more efficient and innovative, developing new ways to communicate, likely leading to a reduction in travel demand for the long-term.

Communication technologies such as Zoom, Microsoft Teams and Citrix have helped companies maintain employee engagement, collaboration, and partnerships throughout the pandemic, resulting in many companies questioning their corporate travel budgets. According to a recent industry poll, 43% of respondents said their company’s corporate travel budgets would ‘reduce significantly’ in the next 12 months, suggesting that businesses will continue using communication technologies and carefully consider the necessity of using precious capital for flights and other travel expenses.