Chief Executive Officer of JetBlue Airways, Robin Hayes, issued a personal apology to the Jamaican Government and the people of Jamaica earlier today, following the recent controversial actions of one of the company’s employees. Mr. Hayes conveyed his sentiments during a phone call with Jamaica Tourism Minister, Edmund Bartlett, who has welcomed the apology.
“I was very heartened by the discussion I had with Mr. Hayes earlier today. His apology to our Prime Minister; the Government; members of the tourism team and the people of Jamaica, for the concern and frustration the incident has caused, was well received. We know that the actions of the employee are in no way a reflection of the standards of Jetblue,” said Bartlett.
“We look forward to strengthening our relationship with the airline moving forward, as JetBlue remains a valued tourism partner,” he added.
“Jamaica remains a premier destination and we will continue to provide the world class service and tourism product, which have allowed Jamaica to become the destination of choice for millions of visitors from across the globe. We will also continue to work along with Jetblue and all our other committed tourism partners in building brand Jamaica,” Minister Bartlett expressed.
During the discussions, it was also highlighted that the crewmember has been suspended while the company continues its investigation.
Kalina Collier, a JetBlue employee who faked her kidnapping while staying in Jamaica, has been suspended by the airline which is now conducting a probe into the incident.