Southwest Airlines bans emotional support animals

Read us | Listen to us | Watch us | Join Subscribe to our YOUTUBE |


Afrikaans Afrikaans Albanian Albanian Amharic Amharic Arabic Arabic Armenian Armenian Azerbaijani Azerbaijani Basque Basque Belarusian Belarusian Bengali Bengali Bosnian Bosnian Bulgarian Bulgarian Cebuano Cebuano Chichewa Chichewa Chinese (Simplified) Chinese (Simplified) Corsican Corsican Croatian Croatian Czech Czech Dutch Dutch English English Esperanto Esperanto Estonian Estonian Filipino Filipino Finnish Finnish French French Frisian Frisian Galician Galician Georgian Georgian German German Greek Greek Gujarati Gujarati Haitian Creole Haitian Creole Hausa Hausa Hawaiian Hawaiian Hebrew Hebrew Hindi Hindi Hmong Hmong Hungarian Hungarian Icelandic Icelandic Igbo Igbo Indonesian Indonesian Italian Italian Japanese Japanese Javanese Javanese Kannada Kannada Kazakh Kazakh Khmer Khmer Korean Korean Kurdish (Kurmanji) Kurdish (Kurmanji) Kyrgyz Kyrgyz Lao Lao Latin Latin Latvian Latvian Lithuanian Lithuanian Luxembourgish Luxembourgish Macedonian Macedonian Malagasy Malagasy Malay Malay Malayalam Malayalam Maltese Maltese Maori Maori Marathi Marathi Mongolian Mongolian Myanmar (Burmese) Myanmar (Burmese) Nepali Nepali Norwegian Norwegian Pashto Pashto Persian Persian Polish Polish Portuguese Portuguese Punjabi Punjabi Romanian Romanian Russian Russian Samoan Samoan Scottish Gaelic Scottish Gaelic Serbian Serbian Sesotho Sesotho Shona Shona Sindhi Sindhi Sinhala Sinhala Slovak Slovak Slovenian Slovenian Somali Somali Spanish Spanish Sudanese Sudanese Swahili Swahili Swedish Swedish Tajik Tajik Tamil Tamil Thai Thai Turkish Turkish Ukrainian Ukrainian Urdu Urdu Uzbek Uzbek Vietnamese Vietnamese Xhosa Xhosa Yiddish Yiddish Zulu Zulu
Southwest Airlines bans emotional support animals

Effective March 1, 2021, Southwest Airlines will accept only trained service dogs for travel and will no longer transport emotional support animals

Print Friendly, PDF & Email

Southwest Airlines Co. today announced that, consistent with new regulations from the U.S. Department of Transportation (DOT), the carrier is making changes to its policies regarding trained service animals and emotional support animals. Effective March 1, 2021, the airline will accept only trained service dogs for travel and will no longer transport emotional support animals.

With this revision, Southwest Airlines will only allow service dogs that are individually trained to do work or perform tasks for the benefit of a qualified individual with a disability to travel with the Customer. The types of disability include a physical, sensory, psychiatric, intellectual, or other mental disability and only dogs will be accepted (including those for psychiatric service) — no other species will be accepted as a trained service animal. 

“We applaud the Department of Transportation‘s recent ruling that allows us to make these important changes to address numerous concerns raised by the public and airline employees regarding the transport of untrained animals in the cabins of aircraft,” said Steve Goldberg, Senior Vice President, Operations and Hospitality. “Southwest Airlines continues to support the ability of qualified individuals with a disability to bring trained service dogs for travel and remains committed to providing a positive and accessible travel experience for all of our Customers with disabilities.”

As part of this change, Customers traveling with trained service dogs now must present a complete, and accurate, DOT Service Animal Air Transportation Form at the gate or ticket counter on their day of travel to affirm a service animal’s health, behavior, and training. Customers should complete the form, which will be available both on the airline’s website and at airport locations, after booking their travel.

Additionally, Southwest will no longer accept emotional support animals for travel effective on March 1, 2021. Customers may still travel with some animals as part of the airline’s existing pets program for a charge; however, the animals must meet all applicable requirements regarding in-cabin stowage and species (dogs and cats only).

Customers who hold existing reservations for travel with unaccepted animals after Feb. 28, 2021 may contact Southwest for more information and assistance.

Print Friendly, PDF & Email