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Over half of US travelers have tech issues while traveling

More than half of travelers have tech issues while traveling

More than half of Americans reveal that they’ve had an issue with travel technology while traveling.

New survey, which looked at how technology effects travelers in both a positive and negative way, found that while global respondents indicated that they were more organized (46%), more informed (45%) and saved money (42%) as a result of technology, 59% said that technology has caused them an issue while traveling, while 14% report being impacted by a travel company’s data breach.

When those surveyed did indicate a problem, the most common occurrence was attempting to book travel and the website crashed or the app wasn’t working (26%).

When asked about the pain points to online travel booking, 45% of respondents said that prices fluctuated and 40% said that there were confusing or slow websites. Other issues included limited options (27%), incorrect bookings (23%), and not enough flexibility (22%).

However, despite its issues, the survey respondents agreed that they were more organized (46%), more informed (45%) and saved money (42%) as a result of technology that enhanced their travel experiences.

Additional findings include:

• The benefits of those surveyed around why they book travel online was first and foremost about time. 67% of respondents noted that booking travel online or via app saved them time, with 54% indicating that it provided more options, 53% noting that it saved them money. 35% of those surveyed indicated that it prevented them from having to speak to someone on the phone while 32% noted that it provided them a better customer experience.

• The top five types of technology that have enhanced respondents travel experiences include:

o Apps & websites for booking travel (44%)
o Mobile apps for airline check in and boarding passes (41%),
o Wifi on flights (40%)
o Mobile apps for hotel and rental car reservations (36%)
o SMS, text and push notifications for travel information and updates (34%)

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Chief Assignment editor is OlegSziakov