The Star Alliance Connection Service is now available at Newark Liberty International Airport. This assists passengers with tight connections between two Star Alliance member airline flights. Dedicated Connection Service staff use special software to monitor the transfer window for customers with onward flights. Cases, where passengers and checked bags appear in danger of missing a connection, are automatically highlighted. The Connection Service agent can thereby already consider the various options available to ensure that the customer reaches the onward flight, or if necessary book alternative options, before the inbound flight even lands.
“We know how important it is for our customers to make their connection on time. By extending the Connection Service to Newark, we want to provide our customers connecting from one Star Alliance airline to another with the peace of mind knowing that their transfer is taken care of.” said Christian Draeger, Star Alliance Vice President Customer Experience.
Newark is the 12th biggest Star Alliance transfer hub worldwide, with more than 400,000 passengers connecting from one Star Alliance carrier to another each year.
In addition to home carrier United, the following Star Alliance member carriers serve Newark: Air Canada, Air China, Air India, Avianca, Austrian, Ethiopian Airlines, Lufthansa, LOT Polish Airlines, SAS, Swiss and TAP.
The Connection Service was first introduced in Chicago (ORD) in 2017 as part of the Alliance’s strategy of further improving the customer journey.
With Newark (EWR) now also offering Connection Service, the combined passenger and baggage expedite is now available at the following Star Alliance hubs: Chicago (ORD), Frankfurt (FRA), Houston (IAH), Munich (MUC), Newark (EWR) and Toronto (YYZ).
At present, baggage-only expedite is offered at Denver (DEN), London (LHR), Los Angeles (LAX), San Francisco (SFO) and Washington (IAD).