Safety our top priority: American Airlines reassures customers after 737 MAX grounding

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American Airlines has sent a message to all of it’s customers, reassuring them that yesterday’s grounding of all Boeing 737 MAX jets does not affect carrier’s operations and reconfirmed that the “safety and security of airline’s customers and team members is always its top priority” and it “will never operate an unsafe aircraft”.

A message from American Airlines

Yesterday, the Federal Aviation Administration (FAA) temporarily grounded all Boeing 737 MAX aircraft, including the 24 MAX aircraft operated by American. We have complied with the directive, which does not apply to our fleet of Boeing 737-800 aircraft.

Teams throughout the airline have been working tirelessly to minimize the impact to you, our customers. We appreciate your patience and understanding with us during this busy travel period, and we apologize for the inconvenience this may cause.

American is working in close coordination with the Department of Transportation, FAA, National Transportation Safety Board and other regulatory authorities, in addition to our union leaders and Boeing, to closely monitor the accident investigation into the crash of Ethiopian Airlines flight 302. American regularly monitors aircraft performance and safety parameter data across our entire fleet, which is operated and maintained by our highly-experienced and well-trained team, contributing to American’s exemplary safety record.

Whether you’re traveling with us today, this week or this year, be assured the safety and security of our customers and team members is always our top priority and we will never operate an unsafe aircraft. Thank you for your continued confidence in American and in our 130,000 team members.

Thank you for flying with us.

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