Click to join an upcoming live event

Turn off Ads (click)

Click on your language to translate this article:

Afrikaans Afrikaans Albanian Albanian Amharic Amharic Arabic Arabic Armenian Armenian Azerbaijani Azerbaijani Basque Basque Belarusian Belarusian Bengali Bengali Bosnian Bosnian Bulgarian Bulgarian Catalan Catalan Cebuano Cebuano Chichewa Chichewa Chinese (Simplified) Chinese (Simplified) Chinese (Traditional) Chinese (Traditional) Corsican Corsican Croatian Croatian Czech Czech Danish Danish Dutch Dutch English English Esperanto Esperanto Estonian Estonian Filipino Filipino Finnish Finnish French French Frisian Frisian Galician Galician Georgian Georgian German German Greek Greek Gujarati Gujarati Haitian Creole Haitian Creole Hausa Hausa Hawaiian Hawaiian Hebrew Hebrew Hindi Hindi Hmong Hmong Hungarian Hungarian Icelandic Icelandic Igbo Igbo Indonesian Indonesian Irish Irish Italian Italian Japanese Japanese Javanese Javanese Kannada Kannada Kazakh Kazakh Khmer Khmer Korean Korean Kurdish (Kurmanji) Kurdish (Kurmanji) Kyrgyz Kyrgyz Lao Lao Latin Latin Latvian Latvian Lithuanian Lithuanian Luxembourgish Luxembourgish Macedonian Macedonian Malagasy Malagasy Malay Malay Malayalam Malayalam Maltese Maltese Maori Maori Marathi Marathi Mongolian Mongolian Myanmar (Burmese) Myanmar (Burmese) Nepali Nepali Norwegian Norwegian Pashto Pashto Persian Persian Polish Polish Portuguese Portuguese Punjabi Punjabi Romanian Romanian Russian Russian Samoan Samoan Scottish Gaelic Scottish Gaelic Serbian Serbian Sesotho Sesotho Shona Shona Sindhi Sindhi Sinhala Sinhala Slovak Slovak Slovenian Slovenian Somali Somali Spanish Spanish Sudanese Sudanese Swahili Swahili Swedish Swedish Tajik Tajik Tamil Tamil Telugu Telugu Thai Thai Turkish Turkish Ukrainian Ukrainian Urdu Urdu Uzbek Uzbek Vietnamese Vietnamese Welsh Welsh Xhosa Xhosa Yiddish Yiddish Yoruba Yoruba Zulu Zulu
Airline News Airport news Breaking Travel News Business Travel News Transportation News Travel News Travel Technology News Travel Wire News USA Travel News

Delta Air Lines climbs in Fast Company’s Most Innovative Companies rankings

0a1a-196

Delta is one of Fast Company’s Most Innovative Companies Worldwide for the second consecutive year – the only airline on the who’s who of tech disruptors including Apple, Microsoft, Google and Rocket Lab.

Delta’s 2018 deployment of biometrics to streamline the customer experience, combined with its groundbreaking weather app that enhances safety and comfort in flight, earned it the No. 2 spot among travel companies – up four positions from 2018. “Taking customers from curb to gate with increasing ease,” Fast Company wrote.

“Technology is second only to our employees as Delta’s greatest competitive advantage,” said Gil West, Chief Operating Officer. “Our team’s ability to think big, start small and learn fast means we can rapidly scale technology and innovative processes to respond to what customers say is most important in their travel experience.”

Delta in 2018 unveiled the 2.0 version of its Flight Weather Viewer – a proprietary iPad app that provides Delta pilots with real-time graphics depicting turbulence and other weather hazards along their flight path. It allows pilots to determine how the air ahead will affect the aircraft so they can adjust course more precisely, better manage the cabin experience for customers and reduce turbulence-related injuries. Delta’s turbulence app also reduces altitude changes by pilots attempting to find smooth air “in the blind,” saving millions in fuel costs and decreasing CO2 emissions by tens of thousands of metric tons in its first year.

Delta also disrupted the airline industry with biometrics in 2018. The global carrier introduced fingerprint biometrics as a form of optional ID verification across all 50 Delta Sky Clubs in partnership with CLEAR to streamline Delta Sky Club entry. Then Delta partnered with U.S. Customs and Border Protection to introduce the first-ever fully biometric terminal in the U.S. at Maynard H. Jackson International Terminal F in Atlanta. Using facial recognition technology, customers can opt to go from check-in to bag drop, through security and on to the plane by looking into a camera to verify their identity, instead of fumbling for their ticket and passport at each touch point.

While biometrics and the weather app were the reasons for Delta’s inclusion on this year’s Most Innovative Companies list, Delta introduced several other innovative solutions for customers and employees in 2018 that are keeping the airline’s continuous improvement momentum going. From launching state-of-the-art de-icing resources and introducing the world’s first wireless inflight entertainment system through its in-house start-up, to developing a bevy of proprietary platforms to support employees in delivering the Delta Difference, Delta made innovation waves in 2018.

Delta was named to Fast Company’s Most Innovative Companies in 2018 list for its industry-leading work to deploy RFID bag tags and tracking tools so customers can track their checked bags in real time while receiving push notifications via the Fly Delta app.

“Regardless of the innovative solutions we explore, our goal is always the same,” West said. “We want to develop high-tech tools that enable high touch – meaning our employees and customers have the tools they need to engage most meaningfully with each other.”