NEW DELHI – The state consumer commission has directed the Scandinavian Airline to pay a compensation of Rs 50,000 to three passengers – husband, wife and daughter – for failing to ensure a comfortable journey.
The airline was also asked to pay $500 each to them for flying them in a simple aircraft instead of a Boeing as promised.
Senior advocate R C Chawla complained that the services were not up to the mark. He also complained that his flight from Delhi to Copenhagen got delayed due to which he missed an important business meeting. After reaching London he was told that his connecting flight to Zurich was also late.
The Airline pleaded that it had informed passengers about the change and offered a compensation of $500. Quashing their plea, commission president said: “The parties are governed by the contract and whenever a passenger purchases a ticket, he does so for a comfortable journey”