Best airline staff in Africa

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Written by Linda Hohnholz

Skytrax™ is an independent research authority on airline quality and service, and the World Airline Awards are often referred to as the “the Oscars of the airline industry.” The awards are based on a consumer satisfaction survey conducted each year by Skytrax™, giving travelers an opportunity to rate their experiences in the air and on the ground with over 200 airlines worldwide and ultimately serve as a global benchmark of airline excellence.

This year, South African Airways (SAA), the national carrier of South Africa, was honored with the “Best Airline Staff in Africa” award at the 2017 World Airline Awards held at the Paris Air Show by British aviation experts Skytrax™. This award signifies that South African Airways has excelled in achieving a high product standard across all travel categories, including staff service delivery in both the onboard and airport environment. Earlier this year, Skytrax™, once again, awarded SAA with the 4-Star rating for the 15th year consecutive year, following detailed service audits of SAA Premium Business and Economy Class product and service across all customer-facing categories.

“We are extremely proud that SAA has been recognized by global air travelers and Skytrax™ to receive this award,” said Todd Neuman, executive vice president-the Americas for South African Airways. “This is a true testament to the commitment and dedication of SAA employees throughout the world to ensure our customers enjoy a world-class experience and warm African hospitality.”

The Skytrax™ “Best Airline Staff in Africa” award takes its place among a host of other honorable recognitions which SAA has recently received including, “Best Airline in Africa” & “Best Business Class to Africa” by leading travel publications in North America, further solidifying SAA’s position as Africa’s most awarded airline.

About the author

Avatar of Linda Hohnholz

Linda Hohnholz

Editor in chief for eTurboNews based in the eTN HQ.

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