Delta Air Lines’ relocation to Terminals 2 and 3 from Terminals 5 and 6 at Los Angeles International Airport begins the evening of Friday, May 12, and is expected to be complete in the early morning hours of Wednesday, May 17. When complete, Delta and Los Angeles World Airports (LAWA) will have orchestrated one of the largest terminal moves in the history of commercial aviation. Customers traveling during the move should plan ahead.
The relocation will impact 15 airlines during the one-week move period, and 21 airlines total will move to different terminals. The move is a precursor to the Delta Sky Way at LAX, Delta’s $1.9 billion plan to modernize, upgrade and connect Terminals 2, 3 and the Tom Bradley International Terminal (TBIT) at LAX over the next seven years.
“Our future in Los Angeles is bright with our $1.9 billion plan for the Delta Sky Way at LAX, an unprecedented public-private partnership through which Delta will undertake the second largest private infrastructure project in the LA basin and completely redevelop Terminals 2 and 3,” said Ranjan Goswami, Delta’s Vice President – Sales, West. “But first, we have to move into our new home. Delta has planned for this move for nearly a year, and I’m confident that our team will make this as smooth as possible for our customers. But we also need our customers to be prepared if they are traveling during the relocation.”
“The ‘LAX on the MOVE’ team is continuing to plan, counting down to May 12,” said Los Angeles Board of Airport Commissioners President Sean Burton. “When the Board approved a new lease and license agreement for Delta Air Lines last summer, chief among our priorities was improving the guest experience at LAX. Delta’s plans for Terminals 2 and 3 fit this vision, and bring us one step closer to the LAX of tomorrow.”
“It all comes down to our guests being informed and taking the necessary actions to make sure they are in the right place at the right time to catch their flights,” said LAWA Chief Executive Officer Deborah Flint. “During the relocation and in the weeks following, passengers are advised to check in online, print or download boarding passes, and check terminal and gate information before coming to LAX. They should also arrive to the airport earlier than normal. Once at LAX, passengers should check flight and gate status on flight information display boards in each terminal to ensure they are in the correct location.”
Delta’s relocation to Terminals 2 and 3 required an extensive construction effort, which included building new baggage systems and offices, employee lounge areas, ramp offices and IT systems for all of the airlines moving into Terminals 5 and 6 and for Delta’s new space in Terminals 2 and 3.
Customers Advised to Check Terminal Information, Arrive Early and Ask for Help
The relocation will begin the evening of Friday, May 12, and will continue with additional overnight moves on May 14 and May 16, with a scheduled completion of May 17. On certain days of the move, Delta will operate out of as many as four terminals:
• Saturday, May 13: Terminals 3, 5 and 6
• Sunday, May 14: Terminals 3, 5 and 6
• Monday, May 15: Terminals 2, 3, 5 and 6
• Tuesday, May 16: Terminals 2, 3, 5 and 6
• Wednesday, May 17: Terminals 2 and 3
Customers are strongly encouraged to take the following actions to avoid disruptions to their travel plans:
• Check terminal and gate information prior to arriving at LAX. Delta customers should use the Fly Delta app or delta.com and reconfirm gate information upon arrival at the airport.
• Arrive early. Delta recommends arriving three hours prior to domestic departures and four hours prior to international departures.
• When in doubt, ask for help. Delta and LAWA will have hundreds of employees and volunteers stationed throughout the impacted terminals to assist customers. They will wear bright green vests that say “Ask Me.”
Delta will communicate frequently with customers, providing real-time information on departure and arrival terminals and gates through the Fly Delta app, text messages, emails, post cards for connecting passengers and additional channels. Additionally, Delta released the latest version of the Fly Delta app earlier this year, featuring a completely interactive and integrated wayfinder map for LAX. LAWA will update terminal information in real time at www.laxishappening.com and through social media using the hashtag #LAXontheMove. Digital signage will be continuously updated inside and outside the terminals, and shuttles will be provided to move passengers that arrive at the wrong terminals to the correct locations to make their flights.
Delta and LAWA have implemented a robust informational campaign and have been communicating with customers, employees, ground transportation operators, other airlines, and the public for several months leading up to the move through many channels, including mass advertising, targeted customer emails, customer and partner town halls, and media coverage. Delta is also working closely with ground transportation operators and rideshare services to ensure drivers are aware of the move and has created digital banners for Waze to remind customers to check their terminal on the Fly Delta app.