Frankfurt Airport introduces real-time feedback system for passengers

frankfurtETN_2
frankfurtETN_2
Avatar of Juergen T Steinmetz

Frankfurt Airport has introduced a real-time feedback system for passengers.

Frankfurt Airport has introduced a real-time feedback system for passengers.

Frankfurt Airport (FRA) is introducing a standardized passenger feedback system for use during all important phases of the travel process. The new system will be available at key locations and functions across Terminals 1 and 2, including security checks, sanitary facilities, information counters, and the Lost & Found office. Passengers can directly voice their opinions about services right where they are provided. In return, it enables Fraport to just as quickly and efficiently respond to the real-time feedback.

The system could hardly be more intuitive: passengers simply click on a โ€œsmiley buttonโ€ โ€“ green for positive, yellow for neutral, or red for negative โ€“ to answer a feedback question. Especially where the very important aspect of cleanliness is concerned, the system adds considerable value by enabling the airportโ€™s operator to instantly pinpoint and remedy any shortcomings. This can make a crucial difference during hours with peak passenger traffic volumes.

Fraport AG, the airportโ€™s operator, has been consistently committed to continuously improving the customer experience and quality of service at Germanyโ€™s largest aviation hub, as expressed in its slogan โ€œGute Reise! We Make It Happenโ€. Other examples are the Frankfurt Airport App and free Wi-Fi. Passengers and visitors can find more information on the many services offered at Frankfurt Airport at frankfurt-airport.com and on the airportโ€™s Twitter, Facebook, and Youtube pages.

About the author

Avatar of Juergen T Steinmetz

Juergen T Steinmetz

Juergen Thomas Steinmetz has continuously worked in the travel and tourism industry since he was a teenager in Germany (1977).
He founded eTurboNews in 1999 as the first online newsletter for the global travel tourism industry.

Share to...