Frankfurt Airport has introduced a real-time feedback system for passengers.
Frankfurt Airport (FRA) is introducing a standardized passenger feedback system for use during all important phases of the travel process. The new system will be available at key locations and functions across Terminals 1 and 2, including security checks, sanitary facilities, information counters, and the Lost & Found office. Passengers can directly voice their opinions about services right where they are provided. In return, it enables Fraport to just as quickly and efficiently respond to the real-time feedback.
The system could hardly be more intuitive: passengers simply click on a โsmiley buttonโ โ green for positive, yellow for neutral, or red for negative โ to answer a feedback question. Especially where the very important aspect of cleanliness is concerned, the system adds considerable value by enabling the airportโs operator to instantly pinpoint and remedy any shortcomings. This can make a crucial difference during hours with peak passenger traffic volumes.
Fraport AG, the airportโs operator, has been consistently committed to continuously improving the customer experience and quality of service at Germanyโs largest aviation hub, as expressed in its slogan โGute Reise! We Make It Happenโ. Other examples are the Frankfurt Airport App and free Wi-Fi. Passengers and visitors can find more information on the many services offered at Frankfurt Airport at frankfurt-airport.com and on the airportโs Twitter, Facebook, and Youtube pages.