LONDON, England – Delayed airline passengers could be missing out on millions of pounds worth of compensation, a consumer investigation has claimed.
Which? found that between June 2014 and May 2015, 37 million passenger journeys to or from the UK were delayed by 15 minutes or more, with more than 900,000 people eligible for compensation.
However, the consumer magazine found only an average of 38 per cent of passengers made a claim.
Any passenger delayed for more than three hours is entitled to up to £521 under the Denied Boarding Regulation.
To be eligible you have to have been flying with an EU-based airline or have flown from an EU airport.
According to Which?, 30 per cent of flyers have experienced delays or cancellations with their flight with more than 9,000 flights delayed for three hours or more each year.
The magazine surveyed more than 7000 of its members – it found half of those who had been delayed, received no support or information about the delay they experienced from their airline.