The “Best Airport, over 25 million passengers” accolade acknowledges the dedication of Heathrow’s frontline staff in giving passengers excellent service and the transformation of the airport following the completion of an £11bn investment programme. Heathrow beat other European hubs in Amsterdam and Paris to the title. It comes after a double record-breaking year for the airport with 73.4 million passengers passing through and the achievement of its highest ever passenger satisfaction scores.
Recognising Heathrow’s commitment to environmental responsibility, the airport was also handed the Eco-Innovation Award. Through a range of measures that include the world’s largest single site car-share scheme and improvements to public transport provision, Heathrow has reduced air pollution by 16% over 5 years.
John Holland-Kaye, Chief Executive of Heathrow Airport said:
“I am immensely proud to receive these awards on behalf of all the people who work every day to make Heathrow better for its passengers.
“Heathrow plays a hugely important role both as the front door to the UK and also by connecting British people, exporters and exports to markets across the globe. Our efforts to make this one of the best airports in the world have been recognised and we now need permission to expand Heathrow to take our country even further.”