HONOLULU – Hawaiian Airlines’ consistent leadership in customer service was reinforced by the results of today’s U.S. Department of Transportation (DOT) Air Travel Consumer Report, highlighted by the nation’s #1 rankings for all of 2007 in on-time performance and baggage service.
It was the fourth consecutive year that Hawaiian has produced the U.S. airline industry’s best on-time record, and the third straight year that Hawaii’s biggest and longest-serving airline has led the nation’s carriers in baggage service.
Mark Dunkerley, president and CEO of Hawaiian Airlines, commented, “Our employees’ dedication to excellence is the reason we consistently lead the categories that matter most to our customers year after year, being punctual and taking care of their luggage.”
2007 Year-End Results
Rank On-Time Baggage Fewest Fewest
Performance Service Cancellations Oversales
1 HAWAIIAN HAWAIIAN Frontier JetBlue
2 Aloha Aloha HAWAIIAN AirTran
3 Southwest AirTran Continental HAWAIIAN
4 Frontier Northwest Southwest Aloha
5 Delta JetBlue Aloha United
Hawaiian ranked #1 in 2007 with 93.3 percent of its flights arriving on schedule, surpassing the industry average of 73.4 percent by 19.9 percentage points. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.).
Hawaiian also finished #1 among all carriers with the handling of customers’ luggage in 2007, producing an industry-low 3.41 mishandled baggage reports for every 1,000 passengers.
Additionally, Hawaiian ranked second nationally for fewest cancelled flights at 0.4 percent out of more than 56,000 flights flown during the year. Hawaiian also recorded the industry’s third-best record for fewest oversales at 0.17 percent (for every 10,000 passengers) for 7.1-million passengers carried in 2007.
The DOT report covers 20 airlines, including 10 carriers providing service to Hawaii. The report is available online at http://airconsumer.ost.dot.gov/reports/atcr08.htm.