LONDON, England – Low-cost carrier easyJet is facing public scorn once again after a 14-year-old girl was booted from a flight for having too many carry-on bags.
Deva Joseph, an unaccompanied minor, was denied boarding a flight from London to Spain when gate agents told her that her bags exceeded the allowance, The Mirror reports.
According to easyJet’s website, the carry-on policy was last revised less than two weeks prior to Joseph’s flight. Under the revised policy, flyers on basic tickets are allowed to carry one only one bag onto the aeroplane.
However, Joseph attempted to carry a suitcase as well as a handbag onto the aeroplane. When gate agents told the teen that she could only carry one bag on-board, she attempted to put her handbag in her suitcase, but it wouldn’t fit.
The teenager claims that she offered to pay at the gate for her suitcase to be checked to her final destination. According to her account, however, the gate agents refused, citing a credit card-only policy for purchases at the airport. Even though Joseph claims she was willing to leave one of her bags behind, the teen was not allowed to fly on her booked flight.
“I was sat on the floor crying,” Joseph said. “I just wanted to get home, but they didn’t care. I was desperate, I was pleading.”
The teen was ultimately allowed to fly home later in the day, and the airline has since apologized. “Whilst our policy is not to take cash at the gate, we should have made an exception,” an easyJet representative said.