The Wanda Hotels & Resorts Call Center was formally launched in Beijing on March 27, 2015, and will fully operate from April 1. With its advanced facilities, this brand-new Call Center will provide hotel information and reservation services for all owned and managed hotels under Wanda Hotels & Resorts (including the five-star hotel brand – Wanda Realm, the upscale five-star hotel brand – Wanda Vista and the luxury hotel brand – Wanda Reign) for guests, as well as exclusive telephone service for members of Wanda Club.
Wanda Hotels & Resorts has been rapidly developing in comprehensive ways since its establishment. By the end of 2015, Wanda will have 85 five-star hotels in China, including 38 hotels and resorts under the management of over a dozen international hotel brands, and 47 owned and managed international branded hotels. By the end of 2020, Wanda Hotels & Resorts will own and manage over 150 hotels around the world, including Wanda Vista Hotels in London, Madrid, Chicago, Sydney and the Gold Coast.
“Wanda Club” is a highly-praised loyalty program offered by Wanda Hotels & Resorts. It encourages members to consume in self-owned hotels with diversified bonus point strategies and to exchange their points for other quality services in Wanda Cinemas and Wanda Department Stores. Meanwhile, the Club has established strategic partnerships with several international well-known airlines to allow for points exchange including: Air China, China Eastern Airlines, China Southern Airlines, Hainan Airlines, Dragonair, Cathay Pacific, and ANA.
The official launch of the Call Center of Wanda Hotels and Resorts has indicated another step taken by Wanda in the course of internationalization. The 4000888899 hot line of the Center will help to provide more personalized and timely service for business and leisure travelers.
As owner and operators, Wanda Hotels & Resorts is an international luxury hotel management company incorporating hotel ownership, hotel operations and marketing that is dedicated to providing a profound Chinese cultural experience and considerate guest services to global travelers. Currently, there are three premium five-star hotel brands under the umbrella of Wanda Hotels & Resorts, namely the renowned five-star hotel brand Wanda Realm, upscale five-star hotel brand Wanda Vista and premium luxury hotel brand Wanda Reign. By the end of 2015, Wanda will have 85 five-star hotels inChina, including 38 hotels and resorts under the management of over ten international hotel brands, and 47 self-owned international brand hotels. By the end of 2020, Wanda Hotels & Resorts will own and manage over 150 hotels around the world, including Wanda Vista Hotels inLondon, Madrid, Chicago, Sydney and on the Gold Coast in Australia. The “Wanda Club” loyalty program is also under the unified management of the company.