PARIS, France – At the recent Passenger Terminal Expo, Augustin de Romanet, Chairman & CEO of Aéroports de Paris, received the Skytrax award for the “World’s Most Improved Airport” on behalf of Paris-Charles de Gaulle Airport. Voted on by passengers from all over the world, the prize goes to the airport that made the most progress in terms of service quality and customer satisfaction.
“This prize is a well-deserved reward for all Aéroports de Paris teams’ daily commitment to satisfying our passengers. In one year, Paris-Charles de Gaulle Airport moved up 34 places in the Skytrax rating, from 95nd to 48th position. This result proves that our policy to promote service quality is bearing fruit. We must continue in this direction”, says Augustin de Romanet, Chairman & CEO of Aéroports de Paris.
According to Franck Goldnadel, Managing Director of Paris-Charles de Gaulle Airport, “This is a very positive message that, far from letting us rest on our laurels, will further push us to do everything we can to make hospitality and service quality our priority. We owe it to our passengers as well as our customer airlines.”
This is also the first time that the airport has made it to the Top 5 in the world for shopping and the Top 10 for the quality and diversity of its services. In addition, Hall M of Paris-Charles de Gaulle’s Terminal 2E attained 6th place among the world’s best terminals.
These results demonstrate the progress that the airport has made over the past months:
• In terms of overall satisfaction, Paris-Charles de Gaulle Airport improved twice as fast as any of its competitors between 2010 and 2014. At the end of 2014, 89.8% of all Paris-Charles de Gaulle passengers were satisfied;
• Innovation in our welcoming of foreign and in particular Chinese passengers drew a very positive reaction, and the airport was recently awarded “Welcome Chinese” certification by the CTA (China Tourism Academy), the equivalent of the Ministry of Tourism in France;
• The smooth flow at security checkpoints is another reason for satisfaction, with the airport showing up as the European leader over more than four quarters in ACI (Airport Council International) surveys;
• Lastly, passengers today are very happy with the comfort in boarding lounges, where the atmosphere has been upgraded and free Wi-Fi made available to all passengers.