HONOLULU, Hawaii – Continuing a remarkable streak of on-time consistency that began in 2004, Hawaiian Airlines led the nation’s carriers in punctuality for the 11th year in a row, as reported today by the U.S. Department of Transportation (DOT).
Hawai’i’s largest and longest-serving airline averaged a 91.9 percent on-time performance rating for the full year 2014, earning the top ranking in 11 of the 12 months and exceeding the industry average for the year by 15.7 percentage points. For the month of December, Hawaiian Airlines ranked second, recording an 87.9 percent on-time performance rating.
“Our employees know the importance to our guests of arriving at their destination on time, so they work incredibly hard to have our flights arrive on schedule better than 90 percent of the time,” said Mark Dunkerley, Hawaiian Airlines president and chief executive officer. “That we have been better at this than our competitors for 11 years in a row is a testament to the passion and commitment to the customer of Hawaiian Airlines’ more than 5,000 employees.”
Hawaiian Airlines also ranked second in fewest flights cancelled among all carriers for the month of December with 0.3 percent, representing 21 cancellations out of 6,426 flights.
During the fourth quarter of 2014, Hawaiian Airlines also ranked first nationally for having had the least number of passengers denied boarding, (also known as ‘being bumped’). During this period, not one of the airline’s almost 2.5 million passengers was involuntarily denied boarding.
Hawaiian Airlines provides daily nonstop service to Hawai’i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft, making it the only carrier to offer wide-body, twin-aisle aircraft for all transpacific flights. Hawaiian Airlines also operates approximately 160 daily flights between the Hawaiian Islands using Boeing 717-200 aircraft.