TAM Expands Easy Web Check-in for International Destinations


SAO PAULO, Brazil – TAM has expanded the Easy Web Check-in service offered on the company’s domestic flights to serve passengers on flights to Caracas, Venezuela; Santiago, Chile; Cochabamba, Bolivia; Cordoba, Argentina; and Asuncion and Ciudad del Este, Paraguay. The service for these destinations, which went into effect on January 25, affords greater convenience for passengers on TAM flights. The service will be extended to other international TAM flights in coming months.

With Easy Web Check-in, passengers can check in via the internet and print out a boarding pass at home or the office, as well as confirm space on the aircraft and select a seat of their choice, without the need for a password. The greater flexibility and convenience offered passengers will save time at check-in and prevent having to wait in line at traditional service counters.

Easy Web Check-in is simple: all a passenger has to do is go to the TAM website (www.tam.com.br), click on the option “do my own check-in” and type in the electronic ticket number (TAM e-ticket). They then confirm the flight’s details, choose a seat and click “print.” If a passenger has a connecting flight, a separate sheet will be printed for each flight. The same will happen if there is a change of seats during the trip (as occurs with conventional check-in). Customers who for some reason are unable to print their boarding pass from the internet can do so at self-service stations available at airports or the airline’s service desks.

Passengers who need to check baggage should arrive at the counter at least one hour in advance. TAM advises passengers with only carry-on luggage to also check in ahead of time.

Easy Web Check-In was developed by TAM’s IT team, in partnership with EDS, using the JAVA programming language (J2EE), and provides an integrated solution for the company’s other systems, such as mobile check-in and self- service stations. The system has digital certification (SSL), and allows passengers the option of having check-in confirmation sent via e-mail or SMS.