ARC announced today that the ARC Specialist Training and Certification program has received major upgrades and will be released in January 2015. Changes to the program include updated course content, streamlined technology and the elimination of the current re-certification examination.
“[The training modules] were user friendly, to the point and informative,” said Amy Browning, financial analyst at AE Global Business Travel and beta tester of the new online program. “I thought the training was put together very well and was easy to follow. The training covered everything in detail.”
Travel agents wishing to become ARC Specialists will have the option of taking the course and examination online using the new and enhanced hosting platform or in a classroom setting offered twice a year at ARC’s headquarters in Arlington, Virginia.
Current ARC Specialists are no longer required to retake the ARC Specialist examination every four years, instead they will be required to complete one continuing education module every year to maintain certification. These modules do not include an exam but will have assessment questions during the online course. More information regarding the January 2015 release of the revised ARC Specialist Training and Certification program will be provided in the coming weeks.
“Feedback received from our agency customers was critical to this effort,” stated Jeannine Hankinson, managing director of agency services at ARC. “Our goal for the new ARC Specialist program has been, and will continue to be, to meet the customer’s business needs now and in the future.”
ARC ticket reporting agencies are required by the Agent Reporting Agreement to have an ARC Specialist on staff that has a demonstrated knowledge of ARC’s Area Settlement Plan.